Kimberly Peterson

As an Apprentice and Senior Designer Assistant, acquiring extensive knowledge in various design aspects. My role entailed meeting with clients at their homes or our office to assist them in selecting materials and finishes for renovation or new construction projects. This included custom and semi-custom cabinetry, counter tops such as quartz, quartzite, granite, and marble, as well as tile and grout combinations, flooring, lighting, and paint colors. During the design process, I visited clients' homes to create detailed floor plans and take precise measurements for remodeling and space planning. After finalizing design choices, I prepared selection sheets for clients and collaborated with the CAD department to produce 3D renderings for client presentations. I am well-versed with industry-leading suppliers like MSI, Louisville Tile, and Daltile, and have received specialized training at Ferguson Appliance Gallery, as well as at Sub-Zero, Wolf, and Cove by Tisdale in Cincinnati. Additionally, I had the chance to visit a custom cabinet making facility, where I learned about cabinet fabrication intricacies. I am skilled in reading blueprints and take pride in my ability to make clients feel at ease and confident in their design choices, excelling at creating cohesive design options for them to consider.

As a Front Desk Lead, Customer Experience Specialist and Front Desk Coordinator, my responsibilities encompassed managing the entire patient experience, pre- and post-treatment. This included scheduling appointments and building strong relationships with patients by addressing their immediate and long-term needs. In addition to delivering excellent customer service, I sold memberships, products, and treatment packages, guided by service provider recommendations and skin care company training. I coordinated procedure schedules and utilized my exceptional communication skills to provide high-level customer support. With my knowledge of plastic surgery and medical-grade laser treatments, I offered informed and personalized services to patients. I ensured seamless communication with our Providers and the smooth operation of the Aesthetics department's daily practices. I managed all membership details, including billing information and benefits, ensuring members received their full entitlements and resolving any service satisfaction issues that arose with patients. In addition in having the role as Front Desk Lead at Phases I also performed duties on the medical side of the office including answering phones, organizing medical charts, scheduling pre- and post- operation appointments for the physicians as well as other procedures provided in office by the nursing staff.

In my role, I was responsible for managing and improving the patient experience throughout their personal care journey, ensuring satisfaction through proactive follow-ups via phone and email. I provided detailed aftercare instructions and responded to patient inquiries. Recognizing and addressing both immediate and long-term needs, I developed strong patient relationships. I also increased sales by promoting and selling products and treatment plans, as well as organizing procedures efficiently. Utilizing my expertise in digital marketing, I executed targeted social media campaigns on daily, weekly, and monthly schedules to enhance brand visibility and patient engagement. I managed and designed email communications for extensive media campaigns using Constant Contact. I regularly participated in confidential discussions with the owner regarding skin care and medical equipment with sales representatives. My dedication to exceptional customer service and excellent communication skills guaranteed a high level of patient care. I organized company special events, including catering, decoration, and the creation and distribution of invitations. I as adaptable to work the front desk or in the back office when needed. I took pleasure being available however needed to ensure the best customer service and needs of the business.

Provided excellent customer service to all customers. Planned, organized, and controlled all operations in the cocktail lounge and bar. Focused on orders and requisitions of liquor and supplies. Supervised and trained bar staff, planned the bar menu, created drink recipes, worked private wine/dinner events, and continued wine education with an extensive wine list.