Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Pettey

Trinity

Summary

Dynamic Operations Manager with a proven track record at Pettey Machine Works, excelling in operational efficiency and effective team leadership. Enhanced customer satisfaction and employee retention through strategic problem-solving and staff training initiatives. Skilled in inventory management and fostering a collaborative work environment, driving performance improvements and accountability.

Overview

35
35
years of professional experience

Work History

Operations Manager

Pettey Machine Works
09.1990 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Maintain ISO: 9001:2015 records, internal and external point of contact for audits.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Education

Associate of Applied Science -

National Career College
Decatur, AL
05-1988

Skills

  • Problem-solving
  • Effective team leadership
  • Operational efficiency management
  • Customer engagement
  • Operations monitoring
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Staff management
  • Inventory management
  • Project management
  • Operations oversight

Timeline

Operations Manager

Pettey Machine Works
09.1990 - Current

Associate of Applied Science -

National Career College

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