Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Pettus

Woodstock,GA

Overview

15
15
years of professional experience

Work History

Front Desk Agent

Legacy Ridge
Woodstock, GA
09.2018 - 12.2023
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Addressed customer needs in a timely manner.
  • Maintained cleanliness of lobby area at all times.
  • Provided excellent customer service while upholding company policies.
  • Answered phones, responded to inquiries, and took messages.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Greeted visitors and provided them with assistance.
  • Monitored office supplies inventory and placed orders when necessary.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Updated daily log book with information about visitors entering the premises.
  • Verified visitors' identification cards before allowing access to the building.
  • Compiled data from various sources into organized reports for management review.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Sorted incoming mail and directed to correct personnel each day.

In-Home Senior Caregiver

Patricia Powers
Woodstock, GA
06.2016 - 12.2023
  • Assisted with ambulation by providing a steady arm while walking inside or outside the home.
  • Participated in continuing education opportunities related to senior caregiving topics.
  • Implemented emergency procedures quickly when needed.
  • Maintained accurate records of services provided and reported any changes in client condition to supervisor.
  • Collaborated with interdisciplinary team members such as nurses and physicians.
  • Monitored vital signs such as blood pressure and pulse rate when instructed by nurse or physician.
  • Administered medications according to physician instructions.
  • Collaborated with other healthcare professionals to ensure quality of care for clients.
  • Answered questions regarding medical conditions and treatments.
  • Ensured that all equipment was properly maintained according to manufacturer instructions.
  • Prepared meals for clients following dietary guidelines.
  • Organized documents related to client's health information.
  • Developed strong relationships with family members of clients to ensure quality care was being provided.
  • Promoted socialization through conversation and engaging activities.
  • Transported seniors to doctor visits or other necessary outings using own vehicle.
  • Performed housekeeping tasks including laundry, vacuuming, dusting, and cleaning bathrooms.
  • Assisted with activities of daily living such as bathing, dressing, toileting, and grooming.
  • Encouraged independence while helping with basic needs like eating meals, personal hygiene care and medication reminders.
  • Ensured safety of client at all times by monitoring environment for potential hazards.
  • Accompanied seniors on errands or medical appointments.
  • Provided companionship and emotional support to elderly clients in their homes.
  • Facilitated recreational activities such as reading aloud, playing cards, board games, or going for walks, outings.
  • Documented care provided and submitted notes to supervisor.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Managed patient transportation and appointment scheduling.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Recognized emergency situations and implemented appropriate procedures.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Tracked and reported clients' progress based on observations and conversations.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Consulted with client care team to continually update care plans.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Drove clients to doctors' appointments and social outings.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Assisted clients with maintaining good personal hygiene.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.

School Bus Driver

Cobb County Board Of Education
Marietta, GA
08.2008 - 08.2014
  • Developed positive relationships with students through friendly interactions.
  • Promoted good public relations by responding courteously to inquiries from parents or members of the community.
  • Reported student behavior incidents promptly to the appropriate personnel.
  • Attended staff meetings and training sessions regularly for professional development purposes.
  • Managed time efficiently so that routes are completed within allotted timespan.
  • Complied with district policies and procedures concerning student discipline.
  • Transported students to school in a timely manner while keeping assigned route schedule.
  • Ensured safety of students by following all traffic laws and regulations.
  • Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
  • Assisted with loading and unloading of passengers as needed.
  • Performed pre-trip inspections of the bus according to established procedures.
  • Provided helpful directions and assistance to students during their ride.
  • Followed all safety protocols when transporting students with special needs or disabilities.
  • Monitored student behavior on the bus and enforced rules consistently.
  • Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
  • Responded quickly in emergency situations by taking appropriate actions.
  • Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
  • Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
  • Communicated effectively with parents regarding student transportation issues.
  • Maintained order and discipline on bus to prevent accidents or injuries.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Used navigation equipment and two-way radio while remaining focused on safety.
  • Transported students and teachers on school activity trips while exercising responsible leadership.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Provided safe and reliable school bus transportation service on fixed routes.
  • Assisted passengers in evacuation of bus in case of emergency.
  • Reported accidents and completed required reports.
  • Learned and followed school transportation procedures.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Performed routine bus maintenance and cleaning for ideal condition.
  • Reported delays, accidents or other traffic and transportation situations to supervisor.
  • Regulated heating, lighting and ventilation systems for passenger comfort.
  • Tallied student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes.
  • Read maps and followed written or verbal driving directions.
  • Reported inappropriate and disruptive student behaviors to school administration.
  • Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
  • Drove gasoline, diesel or electrically powered multi-passenger vehicles to transport students.
  • Monitored traffic during bus stops to provide safe boarding by students.
  • Reported accidents, hazards or transportation delays using mobile two-way radios.
  • Reported bus malfunctions or repairs needed.
  • Regulated environmental controls for student comfort.
  • Performed work assignments according to instructions received.
  • Complied with local traffic regulations and safety requirements for bus operation.
  • Acquired and maintained certification in basic first aid and CPR.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
  • Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
  • Prepared reports that stated total number of students, hours worked or mileage.
  • Maintained order among passengers and explained safety rules and hazards.
  • Cleaned and sanitized bus interiors to lessen germ spread.
  • Operated bus safety lighting to increase safety during bus stop boarding and departing.

Education

Associate of Applied Science - Customer Service

Chattahoochee Technical College
Marietta, GA
06-2027

GED -

St Agnes Our Lady Of Fatima
Cleveland, OH
06-1992

Some College (No Degree) - Customer Service

Cuyahoga Community College
Cleveland, OH

Skills

  • Information Protection
  • Front Office Support
  • Transportation information
  • Guest Relations
  • Safety and security procedures
  • Report Generation

Timeline

Front Desk Agent

Legacy Ridge
09.2018 - 12.2023

In-Home Senior Caregiver

Patricia Powers
06.2016 - 12.2023

School Bus Driver

Cobb County Board Of Education
08.2008 - 08.2014

Associate of Applied Science - Customer Service

Chattahoochee Technical College

GED -

St Agnes Our Lady Of Fatima

Some College (No Degree) - Customer Service

Cuyahoga Community College

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Kimberly Pettus