Kimberly Phillips
Taylor Mill,KY
Summary
Proven Quality Control Technician with a track record of enhancing product reliability and reducing defect rates at Ferrero USA. Skilled in product inspection and continuous improvement, adept at fostering inter-departmental collaboration for quality assurance. Demonstrates strong documentation skills and a commitment to workplace safety, significantly improving customer satisfaction by proactively addressing quality concerns.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Quality Control Technician
Ferrero USA
02.2019 - Current
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Proposed corrective actions to address recurring quality issues.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Reduced customer complaints by proactively addressing potential issues before products left the facility.
- Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
- Improved inter-departmental communication by establishing regular meetings between quality control and production teams, fostering culture of continuous improvement.
- Reported problems and concerns to management.
- Performed tests and inspections to conform to established standards.
- Performed root cause analysis to provide resolutions for production issues.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Inspected incoming and outgoing materials for accuracy and quality.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
- Updated quality control records and reports.
- Examined products for imperfections and defects.
- Monitored product quality at all stages of production process.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Provided feedback to production team regarding product quality.
- Sampled products to verify compliance with standards
- Weighed products prior to shipment to confirm accuracy.
- Investigated customer complaints to take necessary corrective actions.
Service Agent
DHL Express
11.2020 - 03.2021
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
- Responded proactively and positively to rapid change.
- Reduced errors in shipment records by diligently reviewing and verifying data entry.
- Ensured compliance with international regulations through meticulous documentation and recordkeeping.
- Improved shipping efficiency for dangerous goods.
Quality Control Inspector
Iherb.com
03.2018 - 02.2019
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
- Identified and documented quality discrepancies for management to develop resolutions.
- Reduced return rates with proactive quality control measures and detailed product inspections prior to shipment.
- Updated quality control records and reports.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
Medical Assistant
Queen City Physicians
01.2004 - 12.2008
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Increased efficiency in office by implementing digital filing system for patient records.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Improved clinical workflow with introduction of electronic health records system.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Proficient in operating and maintaining lab equipment including centrifuge and vortex machine.
- Conducted Dexa Scan/dual energy x-ray examinations, accurately assessing bone density levels.
- Assisted in the collection and testing of stool samples.
- Performed urine sample collection and conducted laboratory tests to detect the presence of blood and bacteria.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Conducted venipuncture and other CT procedures.
- Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
Education
MBA - Business Administration: Strategic Human Resource
Grand Canyon University
Phoenix, AZ08.2018
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ07.2016
Diploma - Medical Assistant
Southwestern College of Business
Cincinnati, OH07.2003
Skills
- Product Inspection
- Visual Inspection
- Equipment Calibration
- Inspections and reviews
- Workplace Safety
- Test method validation
- Documentation skills
- GMP Knowledge
- Specifications understanding
- Continuous Improvement
- Production troubleshooting
- Product Sampling
Certification
- Certified Preventive Controls Qualified Individual
- Certified HACCP until August 2025
- Certified Root Cause Analysis and CAPA
Timeline
Service Agent
DHL Express
11.2020 - 03.2021
Quality Control Technician
Ferrero USA
02.2019 - Current
Quality Control Inspector
Iherb.com
03.2018 - 02.2019
Medical Assistant
Queen City Physicians
01.2004 - 12.2008
MBA - Business Administration: Strategic Human Resource
Grand Canyon University
Bachelor of Science - Psychology
Grand Canyon University
Diploma - Medical Assistant
Southwestern College of Business
- Certified Preventive Controls Qualified Individual
- Certified HACCP until August 2025
- Certified Root Cause Analysis and CAPA
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