Kimberly Phillips

Retail Store Sales Manager

Famous Footwear; Caleres

07.2007 - 01.2022

Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
Cultivated a culture of continuous improvement by regularly soliciting staff feedback and implementing changes that fostered growth and increased job satisfaction.
Implemented comprehensive training programs for new hires that emphasized sales techniques, product knowledge, and customer service best practices.
Analyzed sales data to identify patterns in consumer behavior and adjust merchandise assortments accordingly for maximum profitability.
Championed the use of technology within the store environment for improved efficiency in tasks such as inventory management or point-of-sale operations.
Reduced employee turnover rates with proactive retention initiatives, regular performance reviews, and targeted professional development opportunities.
Managed store inventory to ensure optimal re-stocking initiatives, accurate records, and minimized shrinkage through loss prevention measures including internal and external loss.
Increased overall store sales by implementing effective merchandising strategies and leveraging customer insights.
Balanced scheduling requirements to ensure adequate staffing levels during peak shopping hours while minimizing labor costs.
Ensured compliance with company policies and federal/state regulations by maintaining accurate documentation and conducting regular audits of store procedures.
Elevated the reputation of the store in the local community by forging partnerships with area organizations, and providing exemplary customer service.
Supported marketing teams to execute promotional campaigns that drove foot traffic and increased brand awareness in the local community.
Developed a high-performing sales team by providing ongoing coaching, setting clear expectations, and fostering a positive work environment.
Streamlined store operations by identifying inefficiencies and implementing process improvements for increased productivity.
Established open lines of communication between staff members to facilitate teamwork and promote information sharing across departments.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Managed day-to-day staffing and handled scheduling for all store employees.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Coached sales associates in product specifications and selling techniques, increasing customer satisfaction ratings.
Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Maintained company's visual merchandise standards through general housekeeping and planograms.
Recruited, hired and trained many associates to develop into productive team members with excellent product knowledge.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Built relationships with customers and community to establish long-term business growth.
Compiled and analyzed data to determine approaches to improve sales and performance.
Resolved problems with customers to maintain relationships and increase return customer base.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Summary

Overview

Work History

Business Owner/Operator

Retail Store Sales Manager

Education

High School Diploma -

Skills

Interests

Timeline

Business Owner/Operator

Retail Store Sales Manager

High School Diploma -

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