Kimberly Phillips
New Lenox,IL
Summary
Compassionate Pediatric Emergency Department Technician at Advocate Children's Hospital, skilled in critical thinking and conflict resolution. Enhanced patient care through effective collaboration and timely interventions, ensuring optimal outcomes. Proven ability to build relationships and advocate for patients, contributing to a safe and organized environment in high-pressure situations. I have been apart of the Shared Governance Council at Advocate Children’s Hospital since May 2021 where I have been recognized for my exceptional leadership skills and have been asked to remain a Legacy Leader of ACH Shared Governance Council from May 2021 to present. I am also first Receiver/Decon trained. I was asked to be apart of Advocate Children’s Hospital Fundraising Committee after significant success advocating and fundraising for Nurse’s Week 2021/2022. I participated in several other work committees showing pride and dedication to the company. In addition, I have achieved the highest level of the ExCEL program for Emergency Department Technicians for two consecutive years.
While having so much experience working in Healthcare, I also have experience working in a fast paced dining establishment. While managing several tables at a time, I also had to be knowledgeable about 72 different craft beer selections as well as knowing the menu and promotions. I have a passion for optimizing my time and being efficient with time allowed. I have significant experience in customer service in both industries always ensuring customers have the absolute best experience.
Overview
17
17
years of professional experience
Work History
Pediatric Emergency Department Technician
Advocate Children's Hospital
Oak Lawn, IL
05.2015 - Current
- Assisted with patient triage to ensure timely care delivery.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of emergency department equipment.
- Supported medical teams during emergency procedures and interventions.
- Documented patient information accurately in electronic health records systems.
- Collaborated with multidisciplinary teams to enhance patient care efficiency.
- Participated in safety drills to improve emergency response readiness.
- Learned and adhered to hospital protocols for infection control practices.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Enhanced patient care by providing assistance to nurses and physicians during medical procedures.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Participated in ongoing training programs to stay current on best practices in emergency medicine.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Served as a patient advocate, liaising between medical professionals and patients to ensure optimal care delivery.
- Maintained a clean and organized emergency department, ensuring a safe environment for patients and staff.
- Assisted in life-saving procedures, working alongside medical professionals to provide optimal care.
- Provided direct patient care and support in fast-paced emergency department setting.
Waitress
Bulldog Ale House
New Lenox, IL
10.2013 - 05.2015
- Provided excellent customer service in fast-paced environment to enhance guest satisfaction.
- Accurately took and processed food and beverage orders using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely order delivery and quality standards.
- Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
- Assisted in training new team members on menu items and service protocols.
- Effectively managed cash handling procedures during shifts to ensure financial accuracy.
- Addressed customer inquiries and concerns promptly to foster positive dining experiences.
- Recommended menu items based on customer preferences to increase sales opportunities.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Neonatal Intensive Care Patient Care Associate
Advocate Christ Medical Center
Oak Lawn, IL
08.2010 - 05.2015
- Assisted nursing staff in daily patient care and activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Supported patient mobility by assisting with transfers and ambulation techniques.
- Maintained cleanliness and organization of patient rooms, enhancing overall environment.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback for continuous improvement efforts.
- Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
- Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
- Assisted nurses in administering medications, monitoring vital signs, and recording medical histories for accurate patient records.
Cashier/Barista
Windy City Espresso
New Lenox
01.2009 - 10.2013
- Assisted nursing staff in daily patient care and activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Supported patient mobility by assisting with transfers and ambulation techniques.
- Maintained cleanliness and organization of patient rooms, enhancing overall environment.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback for continuous improvement efforts.
- Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
- Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
- Assisted nurses in administering medications, monitoring vital signs, and recording medical histories for accurate patient records.
Education
CNA Program -
Joliet Junior College
Joliet, IL05.2009
Skills
- Compassion and Empathy
- Customer Service
- Time Management
- CPR & First Aid
- Critical Thinking
- Verbal and Written Communication
- Attention to Detail
- Complaint handling
- Orthopedic splinting
- Compassionate care
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Quality Control
- Multi-tasking
Relationship building
Conflict resolution
Complaint handling
Timeline
Pediatric Emergency Department Technician
Advocate Children's Hospital
05.2015 - Current
Waitress
Bulldog Ale House
10.2013 - 05.2015
Neonatal Intensive Care Patient Care Associate
Advocate Christ Medical Center
08.2010 - 05.2015
Cashier/Barista
Windy City Espresso
01.2009 - 10.2013
CNA Program -
Joliet Junior College