Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Pieffer

Chicopee,MA

Summary

Adept at navigating complex tax laws and enhancing operational efficiency, my tenure at Town of Hadley showcases a blend of strong ethics and analytical skills. By streamlining tax processes and fostering taxpayer relationships, I significantly improved compliance and office productivity. My approach combines meticulous attention to detail with exceptional communication, driving both team and customer satisfaction.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Municipal Assistant Tax Collector

Town of Hadley
05.2006 - Current
  • Facilitated resolution of delinquent accounts through negotiation, establishing payment plans or recommending legal action when necessary.
  • Collaborated with other departments to improve tax administration procedures and increase revenue collection.
  • Improved office efficiency by streamlining processes for payment tracking and receipt issuance.
  • Maintained a high level of accuracy in processing tax payments, reducing the need for time-consuming reconciliations and adjustments.
  • Developed strong professional relationships with local business owners, promoting open communication regarding their tax obligations and fostering voluntary compliance.
  • Continually sought opportunities for professional development, attending workshops and conferences to enhance knowledge and skills related to tax collection and administration.
  • Supported the efficient collection of taxes by maintaining accurate records and documentation.
  • Ensured confidentiality of sensitive taxpayer information by adhering to strict security protocols within the office environment.
  • Kept up-to-date with changes in tax legislation to provide accurate information to taxpayers during consultations or correspondence.
  • Enhanced communication with taxpayers, addressing inquiries promptly and courteously.
  • Promoted a positive image of the Tax Collector''s Office by providing exceptional customer service to taxpayers on a daily basis.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
  • Professionally negotiated and dealt with taxpayers in confrontational situations.
  • Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.
  • Increased taxpayer compliance by effectively communicating tax laws and regulations.
  • Managed multiple priorities simultaneously while maintaining strict deadlines for processing returns and collecting payments due.

Water/Sewer Billing Coordinator

Town of Hadley
05.2006 - Current
  • The processing and billing of four quarters of water and sewer charges per year. Coordinate with Water Department of DPW to generate a meter reading file. Once the meters are read, the file is transferred into the tax billing software. The file is reviewed for accuracy to ensure proper amounts are billed to residents. Accounts with irregular activity are typically mailed a letter advising this and suggested to investigate for any leaks or potential issues. Changes to name and/or mailing address for water and sewer accounts are entered in the tax software.
  • Provide assistance to residents with billing questions, typically received via telephone or email

Cashier

Big Y Foods Inc.
06.1990 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

Associate Of Business Administration - Banking And Financial Support Services

Holyoke Community College
Holyoke, MA
05.2003

Skills

  • Data Entry, Management and Analysis

Strong Ethics and Professionalism

  • Customer Service

Problem Solving, Decision-Making Skills

  • Effective Communication

Attention to Detail and Organizational Skills

Certification

MCTA Certified Assistant Tax Collector valid through December 31, 2029.

Timeline

Municipal Assistant Tax Collector

Town of Hadley
05.2006 - Current

Water/Sewer Billing Coordinator

Town of Hadley
05.2006 - Current

Cashier

Big Y Foods Inc.
06.1990 - 09.2021

Associate Of Business Administration - Banking And Financial Support Services

Holyoke Community College

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Kimberly Pieffer