Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager
Kimberly Pinon Soriano

Kimberly Pinon Soriano

Hayward,CA

Overview

3
3
years of professional experience

Work History

Restaurant Server/Shift Leader

Billy Roys Burgers Co.
Fremont, CA
03.2023 - 06.2024
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.

Office Admin Clerk/Shift Leader

Best Buy Inc
Union City, CA
10.2021 - 06.2023
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers in-person to provide information in regards to our various inventory of tech products
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed financial transactions
  • Cashier balancing and Bank deposits
  • Keyholder, opening and closing store
  • Assisted in training new hires on company procedures and software tools effectively contributing to their integration into the team.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

Shift Leader

Taco Bell
Union City, CA
05.2021 - 10.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Education

Associate of Arts - Business Administration

Chabot College
Hayward, CA
11.2025

High School Diploma -

Mt. Eden High School
Hayward, CA
05.2021

Skills

  • Organization
  • Cash Handling
  • Exceptional communication
  • POS System Operation
  • Cleaning and sanitizing
  • Detail Oriented
  • Memory retention
  • Quality Control
  • Training Assistance
  • Team Supervision
  • Team Collaboration and Leadership
  • Safety processes and procedures
  • Relationship Management
  • Team Leadership
  • Problem-Solving
  • Operations Support

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Restaurant Server/Shift Leader

Billy Roys Burgers Co.
03.2023 - 06.2024

Office Admin Clerk/Shift Leader

Best Buy Inc
10.2021 - 06.2023

Shift Leader

Taco Bell
05.2021 - 10.2021

Associate of Arts - Business Administration

Chabot College

High School Diploma -

Mt. Eden High School

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Kimberly Pinon Soriano