Kimberly Pinon Soriano
Hayward,CA
Overview
3
3
years of professional experience
Work History
Restaurant Server/Shift Leader
Billy Roys Burgers Co.
03.2023 - 06.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Office Admin Clerk/Shift Leader
Best Buy Inc
10.2021 - 06.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers in-person to provide information in regards to our various inventory of tech products
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed financial transactions
- Cashier balancing and Bank deposits
- Keyholder, opening and closing store
- Assisted in training new hires on company procedures and software tools effectively contributing to their integration into the team.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Shift Leader
Taco Bell
05.2021 - 10.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Associate of Arts - Business Administration
Chabot College
Hayward, CA11.2025
High School Diploma -
Mt. Eden High School
Hayward, CA05.2021
Skills
- Organization
- Cash Handling
- Exceptional communication
- POS System Operation
- Cleaning and sanitizing
- Detail Oriented
- Memory retention
- Quality Control
- Training Assistance
- Team Supervision
- Team Collaboration and Leadership
- Safety processes and procedures
- Relationship Management
- Team Leadership
- Problem-Solving
- Operations Support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Server/Shift Leader
Billy Roys Burgers Co.
03.2023 - 06.2024
Office Admin Clerk/Shift Leader
Best Buy Inc
10.2021 - 06.2023
Shift Leader
Taco Bell
05.2021 - 10.2021
Associate of Arts - Business Administration
Chabot College
High School Diploma -
Mt. Eden High School
Similar Profiles
Emily HendersonEmily Henderson
Manager at Billy Bobs BurgersManager at Billy Bobs Burgers
Brianna LewisBrianna Lewis
Cashier at Roys Fish FryCashier at Roys Fish Fry
Josiah EppsJosiah Epps
Cabinet Maker at ROYS WOOD SHOPCabinet Maker at ROYS WOOD SHOP
Brandon HallBrandon Hall
Center Supervisor at CSL PlasmaCenter Supervisor at CSL Plasma
Sameer AzizSameer Aziz
Case Manager/Residential Counselor at Gentle Heart Care ServicesCase Manager/Residential Counselor at Gentle Heart Care Services