Kimberly Pinon Soriano
Hayward,CA
Overview
3
3
years of professional experience
Work History
Restaurant Server/Shift Leader
Billy Roys Burgers Co.
03.2023 - 06.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Office Admin Clerk/Shift Leader
Best Buy Inc
10.2021 - 06.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers in-person to provide information in regards to our various inventory of tech products
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed financial transactions
- Cashier balancing and Bank deposits
- Keyholder, opening and closing store
- Assisted in training new hires on company procedures and software tools effectively contributing to their integration into the team.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Shift Leader
Taco Bell
05.2021 - 10.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Associate of Arts - Business Administration
Chabot College
Hayward, CA11.2025
High School Diploma -
Mt. Eden High School
Hayward, CA05.2021
Skills
- Organization
- Cash Handling
- Exceptional communication
- POS System Operation
- Cleaning and sanitizing
- Detail Oriented
- Memory retention
- Quality Control
- Training Assistance
- Team Supervision
- Team Collaboration and Leadership
- Safety processes and procedures
- Relationship Management
- Team Leadership
- Problem-Solving
- Operations Support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Server/Shift Leader
Billy Roys Burgers Co.
03.2023 - 06.2024
Office Admin Clerk/Shift Leader
Best Buy Inc
10.2021 - 06.2023
Shift Leader
Taco Bell
05.2021 - 10.2021
Associate of Arts - Business Administration
Chabot College
High School Diploma -
Mt. Eden High School