Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Pinto

Farmington,NM

Summary

I want to work for a company that values its employees by allowing the skills I have acquired to practical use while working in a team-oriented environment. I am open to learning new and valuable skills that will better my career. I consider myself to be hard-working, honest, and very reliable. One of my strengths is my ability to always serve the customer in a friendly manner, I have cash handling skills and am prompt in my attention to work ethic.

Overview

19
19
years of professional experience

Work History

Floating Bank Teller

Bank Of The Southwest
05.2023 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Educated customers on use of banking website and mobile apps.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates

Senior Assistant Manager

Security Finance
06.2020 - 05.2022
  • Helped manage the store by assisting the manager with approving new loan applications and reviewing applications for collectors
  • Collected on past due accounts over the phone and in person out in the field
  • Maintained filing system for customer accounts, completed bank deposits
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.

Legal Department Credit Specialist

Castle Furniture
03.2005 - 06.2020
  • Review and process new credit applications daily
  • Collect on past due credit accounts over the phone and in person out in the field
  • File needed documents on delinquent credit accounts with Gallup Municipal Court
  • Manage current customer accounts and answer incoming credit inquiries
  • Collect payments at the front office to support the cashier when needed
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Obtained and interpreted financial statements to assist in credit limit reviews.
  • Provided hands-on training in daily processes and job duties.
  • Reviewed and verified income, credit reports and employment histories for each borrower.
  • Organized and finalized loan applications for underwriter review.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
  • Monitored client abilities and account information to determine appropriate credit approval decisions.
  • Updated client accounts with new information and verified data for informed credit approvals using Microsoft Excel
  • Monitored accounts for signs of fraud and non-payment issues.
  • Collaborated with management to evaluate credit strategies and develop improvements.
  • Managed account data and verified information with clients, past creditors and other involved parties.
  • Attended ongoing professional training to facilitate accurate and productive credit management.
  • Motivated and encouraged staff to enhance productivity and meet demanding internal and customer targets.
  • Collected data and performed trend and variance analysis to mitigate risk arising from bad debt using skip tracing technique
  • Referred delinquent accounts to collections department or outside resources.

Education

Collections Law -

Pryor Business Training
5700 Broadmoor Street #300 Mission, KS 66202
07.2010

Certificate of Continuing Education - Collections Law

Rockhurst University
1100 Rockhurst Rd, Kansas City, MO 64110
03.2008

High School Diploma -

Tohatchi High School
Tohatchi, NM
05.1998

Skills

  • Cash Handling Expertise
  • Credit Management
  • Financial Services
  • Ledger and Balance Sheet Competency
  • Cash Counting
  • Teller Transactions
  • Night Deposit Transactions
  • Account Inquiries
  • Excellent Time Management Skills
  • Secure Bank Vaults
  • Calculator Usage
  • Team Cooperation
  • Cashier's Checks
  • Sorting and Filing
  • Balance Transfers
  • Identity Verification
  • Deposit Funds
  • Balance Verification and Reconciliation
  • Pleasant and Personable
  • Balance Cash Drawers
  • Count Currency
  • Daily Logs
  • Detailed Analysis

Timeline

Floating Bank Teller

Bank Of The Southwest
05.2023 - Current

Senior Assistant Manager

Security Finance
06.2020 - 05.2022

Legal Department Credit Specialist

Castle Furniture
03.2005 - 06.2020

Collections Law -

Pryor Business Training

Certificate of Continuing Education - Collections Law

Rockhurst University

High School Diploma -

Tohatchi High School

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Kimberly Pinto