Kimberly Pinto
Farmington,NM
Summary
I want to work for a company that values its employees by allowing the skills I have acquired to practical use while working in a team-oriented environment. I am open to learning new and valuable skills that will better my career. I consider myself to be hard-working, honest, and very reliable. One of my strengths is my ability to always serve the customer in a friendly manner, I have cash handling skills and am prompt in my attention to work ethic.
Overview
19
19
years of professional experience
Work History
Floating Bank Teller
Bank Of The Southwest
320 W. Main Farmington, NM
05.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained accurate records of customer transactions in line with bank procedures.
- Educated customers on use of banking website and mobile apps.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
Senior Assistant Manager
Security Finance
4206 US-64 W. Unit 5 Kirtland, NM 87417
06.2020 - 05.2022
- Helped manage the store by assisting the manager with approving new loan applications and reviewing applications for collectors
- Collected on past due accounts over the phone and in person out in the field
- Maintained filing system for customer accounts, completed bank deposits
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Legal Department Credit Specialist
Castle Furniture
1308 C. Metro Ave. Gallup, NM
03.2005 - 06.2020
- Review and process new credit applications daily
- Collect on past due credit accounts over the phone and in person out in the field
- File needed documents on delinquent credit accounts with Gallup Municipal Court
- Manage current customer accounts and answer incoming credit inquiries
- Collect payments at the front office to support the cashier when needed
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Provided hands-on training in daily processes and job duties.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Organized and finalized loan applications for underwriter review.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
- Monitored client abilities and account information to determine appropriate credit approval decisions.
- Updated client accounts with new information and verified data for informed credit approvals using Microsoft Excel
- Monitored accounts for signs of fraud and non-payment issues.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Managed account data and verified information with clients, past creditors and other involved parties.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Motivated and encouraged staff to enhance productivity and meet demanding internal and customer targets.
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt using skip tracing technique
- Referred delinquent accounts to collections department or outside resources.
Education
Collections Law -
Pryor Business Training
5700 Broadmoor Street #300 Mission, KS 6620207.2010
Certificate of Continuing Education - Collections Law
Rockhurst University
1100 Rockhurst Rd, Kansas City, MO 6411003.2008
High School Diploma -
Tohatchi High School
Tohatchi, NM05.1998
Skills
- Cash Handling Expertise
- Credit Management
- Financial Services
- Ledger and Balance Sheet Competency
- Cash Counting
- Teller Transactions
- Night Deposit Transactions
- Account Inquiries
- Excellent Time Management Skills
- Secure Bank Vaults
- Calculator Usage
- Team Cooperation
- Cashier's Checks
- Sorting and Filing
- Balance Transfers
- Identity Verification
- Deposit Funds
- Balance Verification and Reconciliation
- Pleasant and Personable
- Balance Cash Drawers
- Count Currency
- Daily Logs
- Detailed Analysis
Timeline
Floating Bank Teller
Bank Of The Southwest
05.2023 - Current
Senior Assistant Manager
Security Finance
06.2020 - 05.2022
Legal Department Credit Specialist
Castle Furniture
03.2005 - 06.2020
Collections Law -
Pryor Business Training
Certificate of Continuing Education - Collections Law
Rockhurst University
High School Diploma -
Tohatchi High School