Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Pittman

Pink Hill,NC

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

23
23
years of professional experience

Work History

Office Manager

Foss's Garage
Kenansville , NC
01.2023 - 02.2025
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Supervised staff members, organized schedules and delegated tasks.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Monitored inventory levels and placed orders when needed.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained filing system for records, correspondence and other documents.

Quality Assurance

House of Raeford Farms
Rose Hill, NC
06.2010 - 08.2011
  • Monitored quality assurance standards throughout production processes.
  • Inspected food products for quality assurance purposes.
  • Maintained quality assurance procedure documentation.
  • Graded meats for quality assurance purposes.
  • Inspected production lines for quality assurance purposes.
  • Performed quality assurance checks on collected data.

Manager

Dollar General
Kenansville, NC
03.2002 - 07.2005
  • Conducted performance reviews for team members.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with regulatory requirements and industry standards.
  • Established processes to ensure efficient workflow throughout the organization.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Ensured compliance with industry regulations and company policies.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Education

High School Diploma -

Champion Education Center
Beulaville, NC
06-2001

Skills

  • Office administration
  • Payroll administration
  • Budget preparation
  • Customer service
  • Data management
  • Inventory management
  • Staff supervision
  • Time management
  • Vendor management
  • Conflict resolution
  • Team building
  • Process improvement
  • Quality assurance
  • Document management
  • Clear oral/written communication
  • Training and coaching
  • Policy implementation
  • Staff training
  • Scheduling
  • Facility management
  • Payroll processing
  • Customer relations

Timeline

Office Manager

Foss's Garage
01.2023 - 02.2025

Quality Assurance

House of Raeford Farms
06.2010 - 08.2011

Manager

Dollar General
03.2002 - 07.2005

High School Diploma -

Champion Education Center

Similar Profiles

CREATE PROFILE