Kimberly Pleiman
Summary
A trustworthy, ethical and discreet professional, committed to excellent service. Confident and poised in interactions with individuals at all levels. Detailed-oriented and resourceful in completing projects; able to multitask effectively.
Overview
16
16
years of professional experience
Work History
Front Office / Patient Relationship Coordinator
Dr. Julianne Swayne, DDS
05.2015 - Current
- Designed and implemented a strategic system that contributed to building a million dollar practice.
- Consistently maintained a high production to collection rate of 96%, meeting and exceeding practice goals and expectations by handling financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Reconciled end of day, weekly, monthly and yearly financial reports to ensure accounting system accuracy.
- Conducted insurance verification tasks accurately, ensuring proper coverage, minimizing billing errors resulting in faster turnaround times for insurance claims.
- Completed bi-weekly payroll for a team of 7 employees, ensuring accuracy, resolving discrepancies before finalizing payroll submissions.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted in the implementation of electronic health records systems for increased efficiency and accuracy in recordkeeping.
- Assisted in developing customized solutions tailored to each patients unique requirements, leading to increased loyalty and trust in our practice, contributing directly to the positive feedback and outstanding reviews.
- Built strong rapport with patients through delivering exceptional service by promptly resolving patient inquiries and concerns, minimizing escalations with professionalism and empathy.
- Coached team through day-to-day work and complex problems.
- Maintained a clean and organized work environment, promoting a professional image.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Kept high average of performance evaluations.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Participated in team meetings and training sessions to stay current on industry best practices and improve overall performance.
Dental Front Office Coordinator
Dr. Angela B. Bateson, DDS
05.2009 - 12.2014
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Established efficient workflow processes related to dental billing and insurance claims management.
- Resolved any billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
- Supported successful treatment outcomes for patients through accurate insurance verification and pre-authorization processes.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed new patient registrations in software to create accurate and comprehensive records.
Education
No Degree - Allied Health
Indiana University At Kokomo, IN
Kokomo, INSkills
- Teamwork
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Adaptability and flexibility
- Skilled in Word & Excel
- Utilized Dental software; Softdent, Open Dental, Flex, Blue Note, Open Edge, CareCredit
Timeline
Front Office / Patient Relationship Coordinator
Dr. Julianne Swayne, DDS
05.2015 - Current
Dental Front Office Coordinator
Dr. Angela B. Bateson, DDS
05.2009 - 12.2014
No Degree - Allied Health
Indiana University At Kokomo, IN
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