Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kimberly Pleitez

Seattle,WA

Summary

Experienced and professional in customer service and the food hospitality industry with an expertise in creating high-quality coffee beverages. Consistently maintains a positive and friendly attitude in order to build trust in teamwork as well as customer loyalty and satisfaction. Prioritizes attention to detail, team collaboration and efficiency for smooth experiences in fast pace environments.

Overview

8
8
years of professional experience

Work History

Barista

Cafe Solstice
10.2021 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote positive environment.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Barista

Hyperbean Espresso
05.2021 - 08.2021
  • Served a multitude of drinks in a fast-paced and small environment
  • Became self-sufficient and reliant and learned how to work alone efficiently
  • Practiced food safety
  • Perfected customer service skills and developed good relationships with regulars
  • Worked efficiently and was able to multitask- helping customers two at a time and making multiple drinks at a time.

Teacher's Assistant

Sand Lake Elementary School
12.2020 - 05.2021
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.

Barista Shift Lead

SteamDot Coffee Co.
08.2017 - 10.2020
  • Collaborated on hiring and termination decisions with management.
  • Excelled in making specialty coffee such as dialing in single origin espresso and slow bar making technique
  • Carried out supervisory responsibilities in accordance with company policies.
  • Managed bar inventory, restocked supplies and placed orders for milk, coffee beans, and other cafe supplies.
  • Processed monetary transactions and handled cash deposits and made sure till was correct.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Hostess/Restaurant Busser

Kincaid Grill
08.2019 - 02.2020
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Bachelor of Arts - English Creative Writing

University of Washington
Seattle, WA
06-2025

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player and leader
  • Hospitality service expertise

Languages

Spanish
Native or Bilingual

Timeline

Barista

Cafe Solstice
10.2021 - Current

Barista

Hyperbean Espresso
05.2021 - 08.2021

Teacher's Assistant

Sand Lake Elementary School
12.2020 - 05.2021

Hostess/Restaurant Busser

Kincaid Grill
08.2019 - 02.2020

Barista Shift Lead

SteamDot Coffee Co.
08.2017 - 10.2020

Bachelor of Arts - English Creative Writing

University of Washington

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