Summary
Overview
Work History
Education
Skills
Community
Timeline
Generic

Kimberly Plott

Louisville,KY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience

Work History

Business Systems Analyst & Scrum Master

UPS Technology Group
07.2023 - 12.2024
  • Collected, defined and analyzed business requirements to create focused solutions.
  • Provided excellent customer service by addressing user inquiries promptly and professionally.
  • Facilitated ceremonies as Scrum Master for the development team using Scaled Agile Framework, bridging the gap between technical and non-technical team members, ensuring project alignment across all parties involved..

Air Cargo Supervisor

UPS Global Capacity Management
01.2016 - 07.2023
  • Managed multiple teams of Specialists and Admin responsible for booking cargo customers, tracking shipments, collecting and reporting data.
  • Cultivated positive relationships and boosted team morale through active listening, coaching and process improvement.
  • Collaborated with Network Planning, Air Cargo Sales, Supply Chain Solutions and Global partners to assess and increase utilization of non-package capacity based on current market demand, network trends and global restrictions.

International & Domestic Postal Specialist

UPS Global Capacity Management
05.2014 - 01.2016
  • Extracted, researched and analyzed results for daily reporting of contractual service commitments.
  • Facilitated weekly, monthly and quarterly calls with the customer, UPS leadership and Vendor Management.

Customer Service Representative

UPS International Shipment Resolution Group
02.2011 - 05.2014
  • Communicated daily with customers, both internal and external, to resolve discrepancies on export shipments.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Front Line Operations Supervisor

UPS Worldport
02.2004 - 02.2011
  • Managed teams of bargaining unit and administrative employees for various business units

Education

B.A. in Business Management -

Mid-Continent University
Mayfield, KY
05.2008

Skills

  • Effective Communication
  • Motivational Leadership
  • Cross-Functional Collaboration
  • Critical Thinking
  • Process Improvement
  • Flexible and Adaptable
  • Technically proficient

Community

  • Metro United Way Coordinator 2015, 2016, 2017, 2020
  • Global Volunteer Coordinator 2015, 2018
  • Big Brother, Big Sister Mentor 2017-2020

Timeline

Business Systems Analyst & Scrum Master

UPS Technology Group
07.2023 - 12.2024

Air Cargo Supervisor

UPS Global Capacity Management
01.2016 - 07.2023

International & Domestic Postal Specialist

UPS Global Capacity Management
05.2014 - 01.2016

Customer Service Representative

UPS International Shipment Resolution Group
02.2011 - 05.2014

Front Line Operations Supervisor

UPS Worldport
02.2004 - 02.2011

B.A. in Business Management -

Mid-Continent University
Kimberly Plott