Kimberly Plott
Louisville,KY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Business Systems Analyst & Scrum Master
UPS Technology Group
07.2023 - 12.2024
- Collected, defined and analyzed business requirements to create focused solutions.
- Provided excellent customer service by addressing user inquiries promptly and professionally.
- Facilitated ceremonies as Scrum Master for the development team using Scaled Agile Framework, bridging the gap between technical and non-technical team members, ensuring project alignment across all parties involved..
Air Cargo Supervisor
UPS Global Capacity Management
01.2016 - 07.2023
- Managed multiple teams of Specialists and Admin responsible for booking cargo customers, tracking shipments, collecting and reporting data.
- Cultivated positive relationships and boosted team morale through active listening, coaching and process improvement.
- Collaborated with Network Planning, Air Cargo Sales, Supply Chain Solutions and Global partners to assess and increase utilization of non-package capacity based on current market demand, network trends and global restrictions.
International & Domestic Postal Specialist
UPS Global Capacity Management
05.2014 - 01.2016
- Extracted, researched and analyzed results for daily reporting of contractual service commitments.
- Facilitated weekly, monthly and quarterly calls with the customer, UPS leadership and Vendor Management.
Customer Service Representative
UPS International Shipment Resolution Group
02.2011 - 05.2014
- Communicated daily with customers, both internal and external, to resolve discrepancies on export shipments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Line Operations Supervisor
UPS Worldport
02.2004 - 02.2011
- Managed teams of bargaining unit and administrative employees for various business units
Education
B.A. in Business Management -
Mid-Continent University
Mayfield, KY05.2008
Skills
- Effective Communication
- Motivational Leadership
- Cross-Functional Collaboration
- Critical Thinking
- Process Improvement
- Flexible and Adaptable
- Technically proficient
Community
- Metro United Way Coordinator 2015, 2016, 2017, 2020
- Global Volunteer Coordinator 2015, 2018
- Big Brother, Big Sister Mentor 2017-2020
Timeline
Business Systems Analyst & Scrum Master
UPS Technology Group
07.2023 - 12.2024
Air Cargo Supervisor
UPS Global Capacity Management
01.2016 - 07.2023
International & Domestic Postal Specialist
UPS Global Capacity Management
05.2014 - 01.2016
Customer Service Representative
UPS International Shipment Resolution Group
02.2011 - 05.2014
Front Line Operations Supervisor
UPS Worldport
02.2004 - 02.2011
B.A. in Business Management -
Mid-Continent University
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