Kimberly Polanco
Frederick,MD
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
Work History
Operations Manager
Classic Embroidery And Screen Printing
07.2018 - 08.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines. There are 4 departments I oversaw to make sure orders where always meeting the turnaround time we guarantee and maintained.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms to make sure our clients have great product and service while keeping in our budget.
- Interacted well with customers to build connections and nurture relationships which increase sales by 15% and landed key high profile clients.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service which is how we have maintained a 4.7 review rating.
- Reported issues to higher management with great detail.
- Managed marketing and customer account operations efficiently. I introduced the company to social media and created our social media presence that pulled in a 20% sales increase.
Visual Merchandising Manager
Target
11.2016 - 06.2018
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
- Innovated and simplified planograms and merchandising strategies to improve processes and results.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Improved field teams' sales by coaching on merchandising techniques.
- Managed merchandising standards and maintained consistency across distribution channels.
Education
Bachelor of Science - Merchandising And Buying Operations
West Virginia University
Morgantown, WVSkills
- Organizational Management
- Business Development
- Document Control
- Process Improvement
- Data Analysis
- Performance Monitoring
- Marketing
- Production
- Inventory Management
- Customer Retention
- Business Planning
Timeline
Operations Manager
Classic Embroidery And Screen Printing
07.2018 - 08.2023
Visual Merchandising Manager
Target
11.2016 - 06.2018
Bachelor of Science - Merchandising And Buying Operations
West Virginia University
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