Kimberly Polk

St. Louis,Missouri

Summary

Self driven, detailed oriented procurement coordinator with 4 years of experience in managing available stock and procurement processes. Creating vendor relationships and inventory control. Possess strong problem solving and analytical skills. With the focus on efficiency & accuracy.

Overview

years of professional experience

Work History

Procurement / Supply Chain Specialist

Interface Security Systems

St Louis, Missouri

06.2022 - Current

Managed procurement processes to optimize supplier relationships and reduce costs.
Purchase equipment and supplies for internal customers, service, installs and company sales.
Communicate status updates regularly and help resolve purchasing problems for internal customers.
Assists other departments in identifying alternate parts.
Collaborated and cross trained to enhance and support supply chain efficiency

Compliance Support

Rose International / Verizon

St. Louis, Missouri

08.2016 - 07.2021

Responsible for making a minimum of 40 plus outbound calls daily to customers to verify, validate new, pending, cancelled orders for new service, move orders, and contract renewals for their fiber optics home services
Take incoming calls to assist customers with their current orders to ensure that they're correct and to verify if the customer actually authorized the order to be placed
Input data into the system to validate orders to determine if their sales agent gets paid or not
Investigate to provide a detailed summary of research findings and report all fraud found to management for further investigation review
Conduct investigations into allegations of fraud making sure to ask the appropriate probing questions which helped decrease fraud by 15% overall
Ingenuity and persistence to obtain necessary information not readily available with a strong eye for detail

CUSTOMER SERVICE SPECIALIST

Emerald Coast Utilities Authority

Pensacola, Florida

02.2013 - 09.2015

Received 30 plus incoming calls daily to activate new, transfer and terminate utility services
Processed requests for adjustments and credits on customer accounts, data entered daily
Processed and filed liens, closed out final reports
Assisted with return mail, answered e-mails and callback requests
Reviewed customer data to assess current issues and determine potential solutions
Reviewed account and service histories to identify trends and issues
Delivered fast, friendly and knowledgeable service for routine questions and service complaints

Education

High School Diploma -

Normandy High School

St Louis, MO

06.1990

Skills

Purchase order processing
Inventory monitoring & replenishment
Vendor communication & coordination
Order tracking & delivery confirmations
Fraud detection
Research
Compliance support

Reporting and documentation
Privacy and confidentiality
Effective written and communication skills
Data collection and analysis
Data entry
Computer skills are basic to moderate with knowledge in Microsoft office, excel, power point, and word, power bi

Timeline