Kimberly Pollard
Lubbock,TX
Summary
Efficiency-driven clerical team member with demonstrated abilities in managing files, organizing records and coordinating paperwork. Devoted to enhancing team performance with smooth administrative support. Diligent and responsible, bringing over 10 years of experience in clerical roles. Effective multitasker and planner with good task prioritization and organizational skills. Ready to apply expertise toward enhancing your department. Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Reliable individual dedicated to job well done and looking to land position in this department.
Overview
17
17
years of professional experience
Work History
Administrative Assitant
University Medical Center
09.2020 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Health Unit Coordinator
University Medical Center
Lubbock, Texas
07.2008 - 09.2020
- Oversee and instruct other unit coordinators as preceptor.
- Supervise bed control to optimize admittance procedures.
- Collaborate with staff patients and families to ensure satisfaction and quality care.
- Keep all work areas neat stocked and clean.
- Maintained and filed patient records.
- Assessed documents and requested further information as needed.
- Answered frequently telephone calls and ensured accuracy of information conveyed.
- Coordinated communication between patients, physicians, parents and staff.
- Assisted all staff, completed request in a timely manner and performed all office duties
- Prepped, scanned and reviewed patient records with a high percentage accuracy
- Maintain the appointment calendar, schedules, and medical charts.
- Communicate with patients, families, medical staff, and caregivers to guarantee smooth operations.
- Plan patient procedures and activities.
- Order medical equipment, supplies, and infrastructure for the hospital.
Education
GED - undefined
Clovis High School
Clovis, NM1997
Skills
- Relationship building and retention
- Inventory and restocking
- Patient education and counseling
- Training and mentoring
- Project oversight
- Strong presentation skills
- Inter-office communications
- Data entry
- HIPAA guideline compliance
- Multi-line phone systems
- Supply ordering
- Appointment scheduling
- Telephone etiquette
- Mail handling
- Customer service
- Relationship building
- Communication skills
- Administrative support
- Customer satisfaction
- Oral and written communication
Timeline
Administrative Assitant
University Medical Center
09.2020 - Current
Health Unit Coordinator
University Medical Center
07.2008 - 09.2020
GED - undefined
Clovis High School
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