Kimberly Baker
Chester,SC
Summary
Veteran store manager with top-level skills in Customer Relations. Likeable personality and customer-focused background coupled with expertise in store dynamics. Ready to tackle new challenges and build success with exciting organization.
Overview
8
8
years of professional experience
Work History
Store Manager
Doller General
Chester, SC
05.2013 - 03.2015
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Assistant Store Manager
Kmartcorp
Paducah, KY
04.2007 - 03.2013
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every daily to identify and proactively resolve issues negatively impacting operations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
Bachelor of Arts - Business Management
University of Phoenix
Tempe, AZ07.2023
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ06.2010
Skills
- Financial Forecasting
- Payroll Management
- Business Leadership
- Shift Scheduling
- Problem Anticipation and Resolution
- Multitasking and Organization
- Sales Strategies
- Customer Service
- Time Management
- Verbal and Written Communication
- Staff Supervision
- Supply Ordering
- Project Management
- Policies and Procedures
- Employee Training
Timeline
Store Manager
Doller General
05.2013 - 03.2015
Assistant Store Manager
Kmartcorp
04.2007 - 03.2013
Bachelor of Arts - Business Management
University of Phoenix
Associate of Arts - Criminal Justice
University of Phoenix
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