Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Poole

Mesa,AZ

Summary

Resourceful BOH Supervisor with a track record of high productivity and efficient task completion. Proficient in inventory management, optimizing kitchen operations, and training staff. Demonstrates exceptional leadership, time management, and problem-solving skills. Committed to maintaining smooth kitchen operations and ensuring exceptional dining experiences.

Overview

3
3
years of professional experience

Work History

BOH Supervisor

Chipotle
Gilbert, AZ
06.2024 - Current
  • Supervised daily operations of kitchen staff, ensuring tasks were completed efficiently and effectively.
  • Ensured all health and safety regulations were strictly adhered to in the kitchen.
  • Provided guidance and support to kitchen staff regarding recipes, techniques, and equipment operation.
  • Conducted regular performance reviews with kitchen staff and provided feedback on areas needing improvement or commendation.
  • Maintained a clean work environment by enforcing sanitation policies including proper storage of food items.
  • Ensured all dishes were prepared according to established standards.
  • Communicated regularly with front-of-house staff to ensure smooth service operations.
  • Coordinated with chefs on menu planning, recipe development, production schedules.
  • Led, trained and developed culinary team members to meet and exceed restaurant standards.
  • Maintained high standards of food quality and safety by enforcing clear handling and preparation policies.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Explained goals and expectations required of trainees.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Distributed food to service staff for prompt delivery to customers.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.

Shift Manager

Dominoes Pizza
Mesa, AZ
06.2023 - 02.2024
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Resolved conflicts between staff members in a professional manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Organized special events such as holiday sales or promotional campaigns.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on interactions with customers to drive exceptional service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Reinforced rules to promote superior employee performance.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Implemented cost-control measures to maintain budgetary guidelines.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Observed and monitored utilization of equipment.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Identified needs of customers promptly and efficiently.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Planned and developed new operation processes to innovate and stay competitive.
  • Evaluated and assessed personnel to identify potential candidates for promotion.

Medicare Customer Service Representative Dual

Maximus
Phoenix, AZ
12.2021 - 04.2023
  • Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
  • Assisted customers in navigating the Medicare website, helping them to find the resources they needed.
  • Provided guidance and support to customers regarding billing issues and payment plans.
  • Resolved customer complaints and concerns in a timely manner.
  • Processed enrollments for new Medicare members according to established procedures and guidelines.
  • Maintained accurate records of customer interactions and transactions.
  • Responded promptly to customer inquiries about coverage options, claims status, and other related topics.
  • Collaborated with various departments within the organization to resolve customer issues quickly and efficiently.
  • Developed strategies for improving customer satisfaction levels.
  • Assisted customers in understanding their rights under applicable laws.
  • Participated in team meetings to discuss best practices for responding to customer inquiries.
  • Monitored changes in regulations affecting Medicare services provided.
  • Evaluated existing processes and procedures for effectiveness and efficiency improvements.
  • Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
  • Responded to member questions regarding plan benefits and provisions.
  • Handled new enrollments by entering customers' data and reviewing information.
  • Provided beneficiaries with information about plan benefits and eligibility determinations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Updated databases with new and modified customer data.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Promoted available products and services to customers during service, account management and order calls.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Provided top quality control and eliminated downtime to maximize revenue.

Education

High School Diploma -

Excel Center
Phoenix, AZ
11-2025

Associate of Arts -

Cuttin Up Beauty Academy
Denver, CO
06-2009

Skills

  • Staff Training and Development
  • Workplace Safety
  • Sanitation Standards
  • Cost Control
  • Task Delegation
  • Kitchen Equipment Maintenance
  • Kitchen Operations
  • Staff Training
  • Ordering Supplies
  • Health Inspections

Timeline

BOH Supervisor

Chipotle
06.2024 - Current

Shift Manager

Dominoes Pizza
06.2023 - 02.2024

Medicare Customer Service Representative Dual

Maximus
12.2021 - 04.2023

High School Diploma -

Excel Center

Associate of Arts -

Cuttin Up Beauty Academy

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Kimberly Poole