Kimberly Porter
Chandler,Arizona
Summary
Dynamic leader at American Legion Post 35, excelling in exceptional customer service. Skilled in staff training and budget management. Expert in event planning and revenue generation.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Club Manager
American Legion Post 35
08.2020 - 11.2024
- Encouraged club membership by implementing membership training and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Resolved conflicts between members or staff in a timely manner using diplomacy skills.
- Maximized space usage by strategically scheduling events and optimizing facility layout for optimal member experience.
- Managed budgets effectively to ensure financial stability while maintaining high-quality offerings for club members.
- Negotiated contracts with vendors, suppliers and entertainment providers to achieve favorable terms.
- Monitored cash flow and accounting operations to support accurate record-keeping.
- Developed partnerships with external vendors and suppliers to obtain quality products and service.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
Event Manager
American Legion Post 35
05.2019 - 08.2020
- Managed administrative logistics of events planning and event bookings.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Trained and supervised event staff to complete tasks on time.
Bartender
American Legion Post 35
01.2017 - 05.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
No Degree -
Western Washington University
Bellingham, WALicensed Massage Therapist - Massage Therapy
Arizona School Of Massage Therapy
Tempe, AZ10-2005
Skills
- Staff training
- Membership growth
- Revenue generation
- Staff scheduling
- Budget management
- Customer service
- Active listening
- Staff supervision
- Event planning
Timeline
Club Manager
American Legion Post 35
08.2020 - 11.2024
Event Manager
American Legion Post 35
05.2019 - 08.2020
Bartender
American Legion Post 35
01.2017 - 05.2019
No Degree -
Western Washington University
Licensed Massage Therapist - Massage Therapy
Arizona School Of Massage Therapy
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