Kimberly Post
Neillsville,WI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Virtual Assistant
HouseKeys
10.2023 - 11.2024
- Complete property research and comparative market analysis for clients who look for affordable housing.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
Customer Service Associate
Concentrix
04.2022 - 05.2023
- Responded and mediated between our international guests and partners to resolve easy to complex issues via phone.
- Replied to emails and messages from customers all over the world in English.
- Navigated different online IT tools and browsers to provide accurate information and follow set processes.
- Ensured a high quality level of service to provide the best customer experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Transcom
04.2018 - 12.2021
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Scheduled technician appointments
- Corresponded with customers to resolve order issues and concerns.
- Assisted customers with placing orders and returns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Communications
Northern Negros State College of Science And Tech
Philippines03-2018
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- CRM management
- Active listening
- Critical thinking
- Problem resolution
- Computer proficiency
- Product knowledge
- Appointment scheduling
- Order processing
- Technical support
Timeline
Virtual Assistant
HouseKeys
10.2023 - 11.2024
Customer Service Associate
Concentrix
04.2022 - 05.2023
Customer Service Representative
Transcom
04.2018 - 12.2021
Bachelor of Arts - Communications
Northern Negros State College of Science And Tech
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