Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kimberly Poteat

Kimberly Poteat

Marion,NC

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

6
6
years of professional experience

Work History

Manager

Samirs
02.2022 - 03.2024
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Established processes to ensure efficient workflow throughout the organization.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Ensured compliance with industry regulations and company policies.

Shift Leader Manager

Food Lion
Marion, NC
05.2018 - 08.2021
  • Identified areas for improvement in processes or customer service techniques.
  • Responded promptly to customer requests for assistance such as locating items within the store or providing product information.
  • Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
  • Ensured that all employees adhered to established safety regulations and guidelines.
  • Assisted customers with inquiries, complaints, and concerns in a timely manner.
  • Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
  • Monitored team performance to ensure compliance with company standards.
  • Supervised and trained new shift leaders on store operations, policies, and procedures.
  • Communicated regularly with other departments regarding product availability, pricing issues.
  • Organized staff schedules and breaks according to store requirements.
  • Displayed leadership skills by motivating team members to meet daily goals.
  • Taught staff upselling techniques to meet revenue targets.
  • Helped employees accomplish tasks during peak periods.

Assistant Manager

Auto Zone Auto Parts
Marion, NC
10.2017 - 11.2019
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Managed customer service inquiries and complaints in a timely manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Maintained up-to-date knowledge of company products and services.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Completing Tax Course - Taxes

H&R Block
Marion, NC
08-1997

GED -

McDowell Technical Community College
Marion, NC
06-1990

Quit -

Mcdowell High School
Marion, NC
03-1988

Skills

  • Business Development
  • Business Administration
  • Expense Tracking
  • Workforce Management
  • Policy Implementation
  • Business Planning
  • Time Management
  • Schedule Preparation
  • Verbal and written communication
  • Sales management
  • Staff Training and Development
  • Key Performance Indicators
  • Sales Techniques
  • Team Leadership
  • Budget Control

Timeline

Manager

Samirs
02.2022 - 03.2024

Shift Leader Manager

Food Lion
05.2018 - 08.2021

Assistant Manager

Auto Zone Auto Parts
10.2017 - 11.2019

Completing Tax Course - Taxes

H&R Block

GED -

McDowell Technical Community College

Quit -

Mcdowell High School

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Kimberly Poteat