Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Potter

Phoenix,AZ

Summary

Dedicated Community Manager with 12 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with a friendly and professional demeanor. Experienced Community Manager with over 12 years of experience in the HOA industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

9
9
years of professional experience

Work History

Community Manager

Ogden And Company
Mesa, AZ
03.2019 - Current
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
  • Managed community within established cost constraints.
  • Evaluated property conditions and recommended improvements.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
  • Enforced compliance with community regulations and guidelines.
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
  • Developed and adhered to community budgetary restrictions in collaboration with board of directors.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Communicated effectively with owners, residents and on-site associates.
  • Kept properties in compliance with local, state and federal regulations.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Discussed Homeowner and investor concerns with committee members and developed strategic resolutions.
  • Managed projects and events for the Association.

Residential Service Manager

Desert Highlands
Scottsdale, AZ
02.2013 - 03.2019
  • Enforced compliance with community regulations and guidelines.
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
  • Developed and adhered to community budgetary restrictions in collaboration with board of directors.
  • Coordinated appointments to show marketed properties.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Responded to Common Area Maintenance (CAM) inquiries.

Education

No Degree -

Phoenix University
Online

Associate of Arts - Art History, Criticism, And Conservation

Santa Ana Community College
Santa Ana, CA
07.2006

High School Diploma -

Newport Harbor High School
Costa Mesa, CA
07.2003

Skills

  • Administrative Leadership
  • Complaints Investigation
  • Dispute Handling
  • Grounds and Facility Inspection
  • Legal Issue Resolution
  • Operating Cost Tracking
  • Code Compliance
  • Repair Planning
  • Insurance Coordination
  • Local and State Laws
  • Violation Resolution
  • Construction Project Oversight
  • Daily Operations Management
  • Income and Expense Management
  • Financial Budgeting and Reporting
  • Bid Proposals

Timeline

Community Manager

Ogden And Company
03.2019 - Current

Residential Service Manager

Desert Highlands
02.2013 - 03.2019

No Degree -

Phoenix University

Associate of Arts - Art History, Criticism, And Conservation

Santa Ana Community College

High School Diploma -

Newport Harbor High School

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Kimberly Potter