Kimberly Pratt
Maryland Heights,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a friendly positive attitude. Willingness to take on added responsibilities to meet team goals. Effective in customer service skills, including communication, listening and problem solving. Dedicated to understanding customer desires and providing personalized solutions to build business and loyalty.
Overview
23
23
years of professional experience
Work History
Independent Contractor
Shipt Inc./ Instacart
03.2020 - Current
- Delivered outstanding service to customers to maintain and build relationships for continued business.
- Consulted with customers while shopping to assess needs and propose suitable solutions.
- Managed hour by hour delivery schedule to optimize customer service experience.
- Achieved 4.98 out of 5 rating, completing 3500+ orders
Administrative Secretary
Little Disciples Child Development Center
Saint Ann, MO
12.2016 - 10.2020
- Greeted incoming potential families professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Communicated with parents via phone and email concerning childcare, enrollment, records, tuition, etc.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation for facility
- Restocked supplies and placed purchase orders to maintain stock levels.
- Supervised staff of 5+/60 children, prepared food, teacher substitute
- Managed all incoming tuition payments, balances and tax information.
Store Manager
Dollar Tree (Deals)
Bridgeton, MO
03.2000 - 05.2016
- Managed inventory control, cash control, invoice maintenance, and store opening and closing procedures.
- Managed store employees (15+) successfully in fast-paced environment.
- Maintained proper product levels, quality and dating; ordering, merchandising, truck receiving,
- Approved regular payroll submissions for employees, data entry, hiring/dismissals
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
No Degree - Introduction To Psychology
Forest Park Community College
St. Louis, MO05.2001
High School Diploma -
University City Sr. High School
University City, MO06.1999
Skills
- Flexible and Adaptable
- Multitasking Abilities
- Interpersonal Communication
- Organization and Time Management
- Written Communication
- Dependable and Responsible
- Active Listening
Timeline
Independent Contractor
Shipt Inc./ Instacart
03.2020 - Current
Administrative Secretary
Little Disciples Child Development Center
12.2016 - 10.2020
Store Manager
Dollar Tree (Deals)
03.2000 - 05.2016
No Degree - Introduction To Psychology
Forest Park Community College
High School Diploma -
University City Sr. High School
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