Kimberly Pratt

- Checks/in patients using 2 point identifier. Updates patient demographics and Insurance Information.

- Greets, answers phone calls. Relays message from patient to clinic staff inside/outside using telecommunication systems.

- Informs the patient of other clinic specialties for accurate care. - Informs clinic staff of the administrative functions of the clinic.

- End of day reports regularly conducted to close out all appointments.

- Processed No shows, Facility/Patient cancels, Re-schedules appointments. Annotates reason for canceled appointments for proper accountability.

- Schedules/Coordinates with patient and clinic staff in/outside clinic for testing and accurately inputs patients into appropriate appointment types.

- Closely monitors providers schedules. Blocks schedules for annual leave, sick leave, and trainings.

-Reports to supervisor about displaced appointments and appointments that have exceeded the access to care standard.

- Accurately scans patient legal documentation. HIPAA/Privacy Act Statements, Release of Information, and other notes clinic staff has given.

- Appropriated and assigned clinic referrals to the correct appointment type and met the clinic policies for access to care standards.

- Submits work orders and orders office supplies for the clinic.

• Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
• Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
• Interviewed patients to verify and update clinical and demographic records.
• Performed medical records management, including filing, organizing and scanning documents.
• Implemented care and efficiency improvements to support and enhance office operations.