Kimberly Preston
Seminole,FL
Summary
Seeking a challenging work from home position to utilize my extensive knowledge and experience of customer service based clerical work. Dedicated Records Specialist with priority-driven attitude and 19 years of experience. Detail-oriented worker known for excellent accuracy and efficiency, file retention and digital management. Additional expertise extends to confidentiality policies and staff communication.
Overview
26
26
years of professional experience
Work History
Sr. Public Records Specialist
Pinellas County Sheri's Oce
04.2019 - 04.2022
- Scanned paper records to transfer to digital filing systems.
- Communicated efficiently with individuals concerning record information submitted or missing from files.
- Maintained and updated records through dedicated digital database.
- Created and implemented standard operating procedures for records handling.
- Updated records with new information.
- Maintained accuracy of records by verifying accuracy of data in records.
Public Records Specialist
Pinellas County Sheri's Oce
11.2016 - 04.2019
- Scanned paper records to transfer to digital filing systems.
- Communicated efficiently with individuals concerning record information submitted or missing from files.
- Maintained and updated records through dedicated digital database.
- Created and implemented standard operating procedures for records handling.
Clerk V
Pinellas County Sheri's Oce
04.2013 - 11.2016
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
Records Clerk II
Pinellas County Sheri's Oce
06.2005 - 04.2013
- Updated records with new information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed confidentially regulations to maintain privacy.
- Assisted with typing, data entry, and answering incoming calls as required.
Records Management Liaison Ocer
Pinellas County Sheri's Oce
02.2005 - 06.2005
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Contacted document requestors and obtained additional information required to process document requests.`
Records Clerk II
Pinellas County Sheri's Oce
09.2004 - 02.2005
- Updated records with new information.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed confidentially regulations to maintain privacy.
- Assisted with typing, data entry, and answering incoming calls as required.
- Generated reports from database systems to track records.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
ARMS Specialist
Pinellas County Sheri's Oce
04.2003 - 09.2004
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Developed and implemented systems to track customer feedback and satisfaction.
Relief Manager
Ark Self Storage
12.2001 - 12.2001
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Data Entry
AdProducer.com
09.2000 - 12.2000
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Oce Manager
St. Pete Beverage Company
07.1998 - 03.1999
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Oce Manager
D & D Company of Orlando
10.1996 - 07.1998
Front Desk/Reservations
Avalon, Majestic & The National Hotels
03.1996 - 09.1996
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
No Degree - Business Administration
Florida Keys Community College
Marathon, FL06.1991
High School Diploma -
Osceola High School
Seminole, FL06.1989
Skills
- Organization
- Reliability
- Time Management
- Attention to Detail
- Self Motivation
- Verbal and Written Communication
- Confidentiality
- Problem Solving
- Strong Computer Skills
- Multi-tasking
References
Lt. Elizabeth Brady, Pinellas County Sheri's Oce, ebrady@pcsonet.com Miajoy Wilson, Cooper City High School, miajoywilson@gmail.com Jason Thoma, Friedthom Development, thomatime@yahoo.com
Languages
Spanish
Professional Working
Timeline
Sr. Public Records Specialist
Pinellas County Sheri's Oce
04.2019 - 04.2022
Public Records Specialist
Pinellas County Sheri's Oce
11.2016 - 04.2019
Clerk V
Pinellas County Sheri's Oce
04.2013 - 11.2016
Records Clerk II
Pinellas County Sheri's Oce
06.2005 - 04.2013
Records Management Liaison Ocer
Pinellas County Sheri's Oce
02.2005 - 06.2005
Records Clerk II
Pinellas County Sheri's Oce
09.2004 - 02.2005
ARMS Specialist
Pinellas County Sheri's Oce
04.2003 - 09.2004
Relief Manager
Ark Self Storage
12.2001 - 12.2001
Data Entry
AdProducer.com
09.2000 - 12.2000
Oce Manager
St. Pete Beverage Company
07.1998 - 03.1999
Oce Manager
D & D Company of Orlando
10.1996 - 07.1998
Front Desk/Reservations
Avalon, Majestic & The National Hotels
03.1996 - 09.1996
No Degree - Business Administration
Florida Keys Community College
High School Diploma -
Osceola High School
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