Hi, I’m
Kimberly Prexta
Customer Relations Representative
Brunswick,Ohio
Summary
Highly skilled in resolving complex customer issues and ensuring positive experiences. Efficient and organized with a strong team-oriented mindset and a commitment to customer satisfaction, business goals, and sales excellence. Experienced in coordinating documentation and processing payments. Focuses on providing exceptional service, with unmatched skills in customer relations, task prioritization, and time management. Motivated to address customer concerns directly and efficiently, proactively finding solutions and implementing corrections with speed. Proficient in customer service management software and experienced in various related roles.
Overview
22
years of professional experience
1
Certification
Work History
State Farm Amanda Pfahl Agency
Customer Relations Representative
10.2023 - Current
Job overview
- Establish customer relationships and follow up with customers, as needed
- Provide prompt, accurate, and friendly customer service
- Service can include responding to inquiries regarding insurance availability, eligibility, coverage’s, policy changes, transfers, claim submissions, and billing clarification
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Work with the agent to establish and meet marketing goals, develop and maintain a digital marketing system to promote the office
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Logged call information and solutions provided into internal database.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Nature’s Touch Massage and Wellness Center
Licensed Massage Therapist
04.2009 - 09.2023
Job overview
- Provided 5-7 / 30-90 minute massages daily
- Took detailed client history and notes for any health conditions, limitations and/or past surgeries
- Answered any incoming calls, scheduling/ rescheduling appointments, taking payments
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Excel Advertising
Administrative Assistant
07.2002 - 08.2007
Job overview
- Assisted CEO in daily tasks
- Answered incoming and placed outgoing calls to and from potential new hires
- Posted and created any and all new job postings on various online platforms
- Held 1st round qualifying interviews
- Assisted in payroll and dispersed all employee paychecks.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Ohio College of Massotherapy, Fairlawn, Ohio
Associates in Physical Science
04.2009
Buckeye High School
General Studies
05.2002
University Overview
GPA: 3.5
Skills
Risk Management
Promotional support
Customer Service
Problem-solving abilities
Customer Engagement
Multi-line phone operation
Call center experience
Certification
- Property and Casualty License - #15500366
Ohio Department of Insurance
December 2023
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Relations Representative
State Farm Amanda Pfahl Agency
10.2023 - Current
Licensed Massage Therapist
Nature’s Touch Massage and Wellness Center
04.2009 - 09.2023
Administrative Assistant
Excel Advertising
07.2002 - 08.2007
Ohio College of Massotherapy
Associates in Physical Science
Buckeye High School
General Studies
- Property and Casualty License - #15500366
Ohio Department of Insurance
December 2023
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