Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Kimberly Price

Dallas,TX

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

18
18
years of professional experience

Work History

General Manager

CityDog! Club
05.2021 - 11.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Reviewed shift reports to understand current numbers and trends.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.

Customer Service Associate

Citydog! Club
06.2015 - 05.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

District Manager

Lee Enterprises, The Times
09.2014 - 03.2015
  • Managed daily operations of distribution centers and supervised independent contractors
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Collaborated with assistant managers to open and close distribution centers.

Delivery Coordinator

Mernards
07.2013 - 08.2014
  • Consulted with customers about delivery and order preparation requests.
  • Obtained product specifications along with delivery address, date and contact information.
  • Inspected merchandise for damage and accuracy against order documents.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Informed customers of discounts, special offers and programs to enhance customer experience.
  • Scheduled deliveries, monitored progress and communicated updates to customers.

Shift Manager

Burger King
Hammond, IN
12.2004 - 07.2013
  • Improved operations through consistent hard work and dedication.
  • Monitored company inventory to keep stock levels and databases updated.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

B.A. - Communication

Southern New Hampshire University
12.2020

Skills

  • Microsoft Outlook
  • Verbal and Written Communication
  • Sales Expertise
  • Microsoft Excel
  • Client Account Management
  • Leadership
  • Staff Training
  • Staff Development
  • Safety Assurance

Timeline

General Manager

CityDog! Club
05.2021 - 11.2022

Customer Service Associate

Citydog! Club
06.2015 - 05.2021

District Manager

Lee Enterprises, The Times
09.2014 - 03.2015

Delivery Coordinator

Mernards
07.2013 - 08.2014

Shift Manager

Burger King
12.2004 - 07.2013

B.A. - Communication

Southern New Hampshire University

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Kimberly Price