Kimberly Price
Montgomery,AL
Summary
Thorough Background Investigator skilled in prioritizing tasks and meeting deadlines. Professional and friendly to maintain full confidentiality. Over 6 years of experience conducting comprehensive background investigations and collecting and analyzing data.
Overview
9
9
years of professional experience
Work History
Background Investigator
Pinnacle Investigations, Inc
Spokane, WA
07.2018 - 02.2024
- Conducted in-depth interviews with subjects, witnesses, and other individuals to obtain information regarding case backgrounds.
- Reviewed investigative documents including police reports, court records, and other related materials.
- Organized and maintained detailed case files for all investigations conducted.
- Utilized public databases to locate persons of interest or obtain additional background information on cases.
- Assessed credibility of sources through careful review of statements obtained during interviews or interrogations.
- Prepared comprehensive reports summarizing findings from each investigation conducted.
- Created and submitted reports regarding background investigations, highlighting special findings.
- Ran background checks of individuals to obtain data on character, financial status and personal history.
- Investigated background of claimants and witnesses to uncover past criminal activity.
Account Processes Representative
Alorica
Spokane , WA
04.2015 - 07.2017
- Greeted customers and responded to inquiries in a timely manner.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Provided customer service by answering product and service related questions.
- Answered phone calls and directed them to appropriate personnel.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Notified clients of payment discrepancies through notices.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
Education
High School Diploma -
Oakland High School
Tacoma, WA06-1997
Skills
- Background Investigations
- Innovative
- Interviewing abilities
- Teamwork and Collaboration
- Problem-solving aptitude
- Attention to Detail
Timeline
Background Investigator
Pinnacle Investigations, Inc
07.2018 - 02.2024
Account Processes Representative
Alorica
04.2015 - 07.2017
High School Diploma -
Oakland High School
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