Kimberly Price
Clerk
Gulf Shores,AL
Summary
Dynamic and empathetic professional with exceptional communication skills, dedicated to delivering outstanding service and support. Possesses a solid understanding of customer needs and conflict resolution, complemented by strong problem-solving abilities that foster positive customer relationships and enhance satisfaction and loyalty. Proven expertise in records management, adept at maintaining, organizing, and securing sensitive data while ensuring compliance with confidentiality standards. Recognized for integrity, efficiency, and a results-driven approach, with a strong ability to collaborate effectively with teams to achieve organizational goals in a rapidly evolving environment.
Overview
31
31
years of professional experience
Work History
Substitute Teacher, K-12
Orange Beach City Schools
09.2025 - Current
- Implemented lesson plans to ensure continuity of education across diverse subjects and grade levels.
- Adapted instructional materials to meet varying student needs and learning styles effectively.
- Managed classroom behavior using positive reinforcement techniques to create a supportive learning environment.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Special Education Paraprofessional
Gulf Shores City Schools
08.2023 - 08.2025
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
Resource Teacher
Gulf Shores City Schools
08.2022 - 08.2025
- Developed individualized education plans to address diverse student needs.
- Collaborated with teachers to implement effective teaching strategies and interventions.
- Monitored student progress and adjusted instructional methods based on assessment data.
Substitute Teacher
Gulf Shores City Schools
11.2020 - 08.2022
- Delivered engaging lessons aligned with curriculum standards across various subjects.
- Adapted instructional materials to meet diverse student needs and learning styles.
- Mentored new substitute teachers on classroom management techniques and instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Flight Attendant
Southwest Airlines
09.2003 - 08.2020
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Trained new flight attendants, equipping them with skills needed to maintain high service standards.
Customer Service Clerk
Southwest Airlines
09.2002 - 10.2003
- Processed customer inquiries efficiently, ensuring accurate information delivery and timely responses.
- Managed and maintained customer records in database systems to support operational efficiency.
- Assisted in resolving customer complaints by coordinating with multiple departments for swift resolution.
- Streamlined data entry processes, improving accuracy and reducing processing time for customer requests.
- Provided training and guidance to new staff on customer service protocols and system navigation.
Food and Beverage Team Leader
Robert Trent Jones Golf Trail
05.1998 - 08.2002
- Oversaw daily operations of food and beverage service, ensuring exceptional guest experiences.
- Trained and mentored team members on service standards and operational procedures.
- Developed training programs aimed at enhancing team performance and service efficiency.
- Developed a positive work environment by fostering open communication and teamwork among staff members.
Head Lifeguard
Anniston Country Club
05.1997 - 08.2000
- Supervised lifeguard staff, ensuring adherence to safety protocols and operational standards.
- Coordinated training programs, enhancing team skills in emergency response and rescue techniques.
- Conducted regular safety drills, improving readiness for emergency situations among lifeguards.
- Evaluated performance metrics, identifying areas for improvement in service delivery and safety compliance.
Lifeguard Instructor
Surfside Water Park
05.1994 - 07.1996
- Monitored swimmer safety and enforced pool rules to prevent accidents.
- Trained junior lifeguards in emergency response protocols and rescue techniques.
- Supervised lifeguard staff, ensuring adherence to safety protocols and operational standards.
- Coordinated training programs, enhancing team skills in emergency response and rescue techniques.
Education
Bachelor of Science - Exercise Physiology
Jacksonville State University
Jacksonville05.2002
High School Diploma -
Auburn High School
Auburn, AL05-1996
Skills
- Data entry
- Critical thinking
- Microsoft Excel
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer relationship management (CRM)
- Clerical support
- Filing
- Dispute resolution
- Document scanning
- Compliance monitoring
Timeline
Substitute Teacher, K-12
Orange Beach City Schools
09.2025 - Current
Special Education Paraprofessional
Gulf Shores City Schools
08.2023 - 08.2025
Resource Teacher
Gulf Shores City Schools
08.2022 - 08.2025
Substitute Teacher
Gulf Shores City Schools
11.2020 - 08.2022
Flight Attendant
Southwest Airlines
09.2003 - 08.2020
Customer Service Clerk
Southwest Airlines
09.2002 - 10.2003
Food and Beverage Team Leader
Robert Trent Jones Golf Trail
05.1998 - 08.2002
Head Lifeguard
Anniston Country Club
05.1997 - 08.2000
Lifeguard Instructor
Surfside Water Park
05.1994 - 07.1996
Bachelor of Science - Exercise Physiology
Jacksonville State University
High School Diploma -
Auburn High School
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