Kimberly Priem
Barnum,MN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
35
35
years of professional experience
Work History
Bank Branch Manager
National Bank Of Commerce
10.2023 - Current
- Assessed multiple employee performance and developed improvement plans.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Maintained friendly and professional customer interactions.
- Managed two branches for optimal efficiency and performance, resulting in improved customer experiences.
- Increased employee retention rates by fostering a positive work culture focused on recognition and career development opportunities.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol.
- Increased customer satisfaction by implementing new service protocols and streamlining branch operations.
- Delivered exceptional customer service by resolving issues promptly, listening to feedback, and making necessary improvements.
Bank Branch Manager
Wells Fargo Bank, N.A.
12.2004 - 10.2023
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Service Manager/Teller
Wells Fargo Bank, N.A.
06.1989 - 12.2004
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
- Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
- Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
- Trained new employees in cash handling procedures, bank policies and procedures to promote compliance with established standards.
Education
Banking And Accounting
American Institution of Banking
Wisconsin Chapter1998
Skills
- Customer Interaction
- Staff Supervision
- Banking Operations
- Financial Services
- Goals and Performance
- Community Relations
- Excellent Time Management Skills
- Employee Development
- Attention to Detail
- Excellent Work Ethic
- Information Security
Timeline
Bank Branch Manager
National Bank Of Commerce
10.2023 - Current
Bank Branch Manager
Wells Fargo Bank, N.A.
12.2004 - 10.2023
Service Manager/Teller
Wells Fargo Bank, N.A.
06.1989 - 12.2004
Banking And Accounting
American Institution of Banking
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