Kimberly Pritchard

• Designed website layouts, templates and unique branded looks.
• Applied creative expertise to present marketing concepts.
• Developed creative design for print materials, banners and signs.
• Employed design fundamentals when selecting typography, composition, layout and color in design work.
• Completed final touches for projects before rollout.
• Built corporate brands by designing cohesive looks between elements.
• Used Adobe Illustrator and Adobe Photoshop to develop product mockups and prototype designs.

• Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
• Proofread marketing collateral ahead of printing to eliminate errors.
• Managed workflow between staff, coordinating documents, planning and creative material distribution.
• Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
• Initiated market research studies and analyzed findings quarterly plus compiled overall annual report.
• Analyzed third-party data and investigated new growth opportunities.

The North Dakota Health Information Network (NDHIN) is a public/private partnership that resides within North Dakota's Information Technology (NDIT) department. A network model, statewide HIE- NDHIN provides value through a secure online network for electronic health information exchange.

• Prepared and mailed yearly invoices to participants, processed payments and documented account updates.
• NDHIN Website content producer and website management
• Organized, scheduled and facilitated monthly Telehealth and Health Information Technology Advisory Committee (HITAC) workgroup meetings. Wrote and distributed minutes and agenda.
• Coordinate with Outreach Team and NDHIN Team to create monthly newsletter. Review each newsletter item piece for grammar, spelling, punctuation, syntax, accuracy and brand compliance images for quality standards to be emailed to over 4000 contacts.
• Increased brand awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.

Enercare Home Services provides water heaters, furnaces, air conditioners and other HVAC rental products, protection plans, sub-metering and related maintenance and repair services to approximately 1.1 million customers in Canada

• Interact with staff, clients, payer and other departments to answer questions, obtain information and resolve issues
• Recognize problem accounts and notify appropriate staff or supervisor to assist in problem resolution
• Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Contribute to the Billing Department team though positive attitude, respectful interaction, innovative ideas, efficiency, and ethical behavior
• Consistently hit and exceed targeted sales goals by 20% and reinvented how team interacts with existing customers by developing innovative and creative sales pitch that was implemented into team sales strategy
• Assessed skill gaps for employees and developed training courses to meet identified needs.
• Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.

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FLOW is the largest full-service provider of telecommunications in Jamaica. Worked at the headquarters in the Marketing and Communications Department assisting the Sponsorship Manager, Public Relations Officer and Social Media Coordinator with daily activities pertaining to their area of control.

Selected Accomplishments:

• Actively negotiated with sponsors and suppliers to keep within the $2.5 million Summer Sponsorship Budget. Negotiations with Innovative Signs and Brownstone Marketing resulted in reduced budgets for sponsorship projects
  
• Suggested the set up of a FLOW-branded photo booth at outdoor events, which increased brand visibility as attendees uploaded photos to various social media platforms
  Assisted with the successful execution of FLOW's promotional summer events including its major annual back to school fair, Cheer leading competition and eight roadshows promoting a rate decrease
  
• Assisted the PR function by writing the Press Release stimulating interest around the back to school fair and bringing attention to FLOW Employee Fitness Program
  
• Assessed requests for sponsorship, made recommendations for approval, and prepared acceptance or denial letters as appropriate
  Participated in sponsorship meetings and coordinated site visits for FLOW booth setup
  
• Researched and produced recommendation on how to stimulate interest and attendance at FLOW School Football events

Bank of the Nova Scotia is the leading providers of retail and commercial banking services through its 35 locations in Jamaica. Volunteered as an intern to gain field experience.

Selected Accomplishments:

• Was instrumental in writing/editing content for quarterly staff magazine, 'Scotia Vibes,' which focused on Scotia's internal and external activities in Jamaica, including Scotia Scholarships and Shaggy Foundation. Magazine was circulated throughout the Caribbean and Canada
  
• Worked along with PR Manager to produce press releases, setting up Photo Ops and assisting with Scotia's involvement in Labor Day Projects including repair to a school destroyed by Hurricane Sandy
  Participated in the execution of two of Scotia's The Teller TV show by setting up interviews, preparing scripts for participants and being available onset
  
• Assisted with the coordination of Financial Sector Forum which facilitated discussion among leading persons in the financial sector, which was aired on a popular radio news station
  
• Was Ghost writer for articles submitted by Scotia to the Press for one of its sponsored newspaper column. Articles ranged from informing the public on Scotia's involvement in education and providing parenting advice via its employees