Kimberly Proctor-lanham
Flushing ,MI
Summary
Accomplished in enhancing verification processes at Mclaren Flint, I significantly reduced account setup errors through meticulous client information audits. My adeptness in compassionate communication and patient care, alongside a knack for streamlining workflows, has consistently improved operational efficiency and client satisfaction. Skilled in both administrative tasks and effective team collaboration, I excel in fast-paced environments.
Overview
2023
2023
years of professional experience
Work History
Veterinarian Assistant
Veterinary Hospital
Sr Verification Clerk
Mclaren Flint
06.2018 - 09.2022
- Reduced errors in account setups with thorough verification of client information, ensuring accurate account creation.
- Supported company compliance, conducting regular audits of verification processes and procedures.
- Improved record-keeping accuracy by routinely updating database entries after completing successful verifications.
- Streamlined workflows by identifying opportunities for improvement in the verification process and implementing changes accordingly.
- Exhibited strong multitasking abilities, managing multiple verification tasks simultaneously while maintaining consistent attention to detail and effectiveness.
- Demonstrated exceptional attention to detail when reviewing identification documents, preventing potential fraud or misinformation from entering company records.
- Preserved confidentiality of sensitive data, adhering to strict privacy and security policies throughout the verification process.
- Collaborated with team members to effectively resolve discrepancies in records, ensuring timelines were met consistently.
- Checked documentation for accuracy and validity on updated systems.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Posted payments to accounts and maintained records.
- Maintained confidentiality of patient finances, records, and health statuses.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Billing III
Mclaren Healthcare
06.2000 - 09.2019
Coverage Clerk
Liberty Mutual
09.1982 - 09.1993
- Streamlined document filing by organizing and categorizing files for quick retrieval.
- Managed scheduling and calendar coordination to ensure optimal use of time.
- Supported customer inquiries by providing information and resolving issues promptly.
- Processed incoming mail for timely distribution to appropriate departments.
- Prepared reports for management to facilitate decision-making.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Optimized office space usage, arranging workstations to maximize productivity.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
None - Business Administration And Management
Princess Anne High School
Virginia Beach, VASkills
- Patient care
- Proper animal restraint
- Effective communication
- Compassionate communication
- Reception duties
- Client communication
Timeline
Sr Verification Clerk
Mclaren Flint
06.2018 - 09.2022
Billing III
Mclaren Healthcare
06.2000 - 09.2019
Coverage Clerk
Liberty Mutual
09.1982 - 09.1993
Veterinarian Assistant
Veterinary Hospital
None - Business Administration And Management
Princess Anne High School
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