Kimberly Pugh
North Richland Hills,TX
Summary
Creative Cosmetologist Student known for high productivity and efficient task completion. Possess specialized skills in hair styling, makeup application, and skin care techniques. Excel in communication, adaptability, and teamwork, ensuring seamless collaboration with clients and peers to achieve desired beauty outcomes.
Overview
13
13
years of professional experience
Work History
Cosmetologist Student
Ogle School
Hurst, Texas
05.2024 - Current
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Organized supplies to ensure a well-stocked inventory at all times.
- Greeted customers warmly when they arrived for appointments.
- Updated and maintained customer information records and beauty services provided.
- Maintained cleanliness of work station throughout shift.
- Assisted experienced cosmetologists in providing clients with haircuts, styles and color services.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Operated cash registers to receive payments from patrons.
- Consulted with clients to determine their beauty needs and preferences.
- Demonstrated proper use of products and tools to customers.
- Ensured each client was comfortable before beginning any treatments or procedures.
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
- Developed new styles and techniques.
- Applied water or setting, straightening or waving solutions to hair.
- Attended educational workshops to stay current on industry trends, techniques and product knowledge.
- Performed skin care services such as facials, waxing and makeup application.
- Advised clients on styling techniques for various hair types and textures.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Attended workshops and in-service training to keep up-to-date on current cosmetology trends and techniques.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Combed, brushed and sprayed hair or wigs to set style.
- Assisted in designing promotional materials for the salon's services.
- Followed safety protocols while performing all tasks related to cosmetology services.
- Built strong relationships with regular customers through excellent customer service.
- Educated clients on how best to maintain their new look between appointments.
- Draped and shampooed clients to prepare for haircutting and styling by stylist.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Suggested additional services that may be beneficial based on the client's individual needs.
- Collaborated with other stylists to develop innovative ideas for hairstyles, colors and cuts.
- Ensured all supplies were stocked properly before each shift began.
- Kept up-to-date records of customer information including contact details and service history.
- Updated and maintained databases with current information.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Server Trainer
On The Border
Bedford, Texas
05.2024 - Current
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Provided one-on-one support to ensure successful completion of training objectives.
- Instructed new staff members on food handling procedures and service techniques.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Created detailed instructional documentation for use in both classroom and online settings.
- Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Encouraged trainees to provide constructive feedback on training sessions, using insights to refine and improve training methods.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Monitored and evaluated server performance during training period to ensure adherence to restaurant standards and protocols.
- Calculated charges, issued table checks, and collected payments from customers.
- Updated training materials and manuals to reflect current menu offerings and service procedures.
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Selected and assigned instructors to conduct training.
- Worked directly with servers for many shifts during training process.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Utilized a variety of teaching methods, including digital tools and hands-on practice, to accommodate different learning preferences.
- Conducted hands-on workshops to demonstrate server features and functions to trainees.
- Advocated for a culture of continuous learning and development, recommending advanced training opportunities for seasoned servers.
Human Resources Manager
PrideStaff Financial
Hurst, Texas
12.2011 - 05.2024
- Organized team building activities to foster collaboration among staff members.
- Identified, screened and interviewed potential employees.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Organized employee directories and updated individual contact information.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Provided HR consultation services to leadership and department heads.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Conducted background checks and reference checks of prospective employees.
- Scheduled random drug testing for employees to diminish regularity risks.
- Directed HR programs, policies and processes to improve operational efficiency.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Assisted in developing succession planning strategies for key positions within the organization.
- Ensured compliance with federal, state and local employment laws.
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
- Prepared presentations to company executives regarding employee performance and retention trends.
- Aligned HR policies with federal and local regulations.
- Created and implemented employee retention strategies.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Helped with employee transfers and referrals.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Reported on workplace health and safety compliance to superiors.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Developed employee orientation and training programs for new hires.
- Created job postings, tracked applicants and maintained applicant database.
- Held exit interviews and documented information discussed with employees.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Assisted in employee recruitment, hiring and interview processes.
- Scheduled meetings with employees to address concerns and grievances.
- Recruited new employees and built relationships, driving visibility.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Managed household errands and other essential duties.
- Worked with cross-functional teams to achieve goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Suggested promotions and wage increases according to employee performance.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Arts - Psychology
Louisiana Tech University
Ruston, LA01-2004
Skills
- Deep conditioning
- Sanitation practices
- Highlighting techniques
- Hair extensions
- Makeup application
- Skin analysis
- Braiding techniques
- Waxing services
- Hair styling
- Salon management
- Color application
- Updo styling
- Eyelash extensions
- Haircutting techniques
- Hair straightening
Timeline
Cosmetologist Student
Ogle School
05.2024 - Current
Server Trainer
On The Border
05.2024 - Current
Human Resources Manager
PrideStaff Financial
12.2011 - 05.2024
Bachelor of Arts - Psychology
Louisiana Tech University