Kimberly Pugh

Administrative Assistant II

Haskell Co

Jacksonville, Florida

04.1998 - Current

Prepared and set up new employee orientations.
Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Initialized background checks for potential new hires.
Handled confidential information with discretion and integrity.
Assisted with the development of training programs for staff members.
Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
Coordinated logistics for classroom-based training events such as facility rental, catering services and audio and visual equipment setup.
Monitored, evaluated and recorded training activities or program effectiveness.
Scheduled classes based on availability of classrooms, equipment or instructors.
Participated in and attended meetings or seminars to obtain information for use in training programs.
Maintained records of all training activities including attendance rosters and evaluation forms.
Provided technical support for users of the LMS system.
Managed household errands and other essential duties.
Managed inventory and supplies to ensure materials were available when needed.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintained updated knowledge through continuing education and advanced training.
Completed day-to-day duties accurately and efficiently.
Planned, coordinated and facilitated career development workshops for job seekers.
Provided administrative support by scheduling meetings, managing calendars, booking travel arrangements.
Organized materials delivery, space setup, and donations for events.
Managed quality responses to administrative needs, ensuring optimal distribution of resources, talents and budgets.
Assisted with the Internship Program that consisted of 200 interns, both nationally and internationally.
Directed customer inquiries to appropriate department personnel.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Responded to customer issues to provide immediate resolution and improve retention.
Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.