Kimberly Pugh
Washington,USA
Summary
Experienced Healthcare Administrator and Educator specializing in program development, regulatory compliance, policy coordination, and workforce development. Proven track record of driving healthcare quality improvements through strategic partnerships and impactful training programs. Demonstrated ability to enhance organizational performance and achieve positive patient outcomes.
Experienced with health systems management, focusing on optimizing operational efficiencies and improving patient care. Utilizes health policy analysis and project management to drive impactful improvements. Knowledge of healthcare administration and team collaboration ensures effective and reliable performance.
Overview
25
25
years of professional experience
Work History
Health System Specialist
U.S DEPARTMENT OF VETERANS AFFAIRS
04.2016 - Current
- Developed and reviewed responses to correspondence from White House, Congressional offices, and public sources. Prepared responses for signature by Department of Veterans Affairs leadership. Reviewed and provided feedback on Veterans' Health Administration public health policies. Prepared congressional testimony addressing public health and environmental hazards. Authored Veterans' Health Administration Code of Integrity document. Established public-private partnerships with organizations to improve Veterans' healthcare outcomes.
Director, Professional Development. Education and Training
U.S. DEPARTMENT OF DEFENSE
02.2011 - 03.2016
- Directed workforce development initiatives for Civil Service, Public Health Service, and Military personnel to strengthen organizational performance. Oversaw a team of more than 20 employees, fostering a culture of continuous improvement. Served as primary advisor to Commander and Chief of Staff on educational strategies and training matters. Crafted briefing materials for Commander and Chief of Staff on various training programs. Drafted Standard Operating Procedures (SOPs) to enhance clarity in training protocols. Formulated Annual Professional Development, Education & Training Plan to align with agency objectives.
Inspector General
U.S. DEPARTMENT OF VETERANS AFFAIRS
05.2008 - 02.2011
- Executed nationwide health care inspections at VA medical facilities. Prepared detailed reports for the Office of Inspector General based on findings. Acted as Team Leader for inspections, delivering briefings to OIG management.
Nurse Manager/Nurse Educator
U.S. DEPARTMENT OF VETERANS AFFAIRS
07.2006 - 04.2008
- Educated over 200 clinical staff on dialysis, mental health, medical-surgical, and women's health units. Developed and implemented comprehensive training programs for nursing staff. Created education budgets for specialized clinical areas to optimize resource allocation. Trained nursing staff on Bar Coded Medication Administration (BCMA) System and Computerized Patient Record System (CPRS). Collaborated with senior management to allocate organizational funds promoting a learning environment. Prepared staff for Joint Commission surveys ensuring compliance with standards. Supervised over 60 clinical staff as Nurse Manager, overseeing patient care for U.S. Veterans. Led Root Cause Analysis (RCA) workgroup to investigate clinical issues and implement corrective actions.
Health Insurance Specialist/Policy Coordinator/Nurse Consultant/Presidential Management Fellow
U.S. DEPARTMENT OF HEALTH & HUMAN SERVICES
01.2000 - 01.2006
- Recruited as Presidential Management Fellow and selected to participate in management training program. Served as Government Task Leader (GTL) or Project Manager for $14 million Medicare Program Safeguard Contract. Conducted Contractor Performance Evaluations (CPEs) and Medical Review. Used knowledge of Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS) as well as Medicare manuals, policies, and procedures to assure accurate billing and payment of Medicare services such as home health, nursing home care and diabetic care. Managed the Centers for Medicare & Medicaid Services (CMS) Research Grant program. Trained health care providers (nationwide) about Medicare coding and billing policies, procedures, and regulations.
Education
Doctoral Degree in Education - EdD
Morgan State University
Baltimore, MD01.2017
Master of Science Degree in Education - MSEd
Old Dominion University
Norfolk, VA01.1997
Bachelor of Science Degree in Nursing - BSN
Old Dominion University
Norfolk, VA01.1996
Associate Degree in Nursing - ADN
Norfolk State University
Norfolk, VA01.1993
Skills
- Research Grant Coordination
- Nurse Consulting
- Health Care Administration
- Contract Management
- Joint Commission Preparation
CLINICAL EXPERIENCE
- JOHNS HOPKINS HOSPITAL Baltimore, MD Psychiatric Nurse Weekend Supervisor (Adult Psych) 1998 – 2000
- MARYVIEW HOSPITAL Portsmouth, VA Psychiatric and Mental Health Nurse Manager 1997 – 1998
- SENTARA HEALTH CARE SYSTEM Hampton, VA Medical-Surgical Nurse 1993 – 1997
CONSULTING & ACADEMIC EXPERIENCE
- NATIONAL COUNCIL STATE BOARDS OF NURSING Chicago, IL 4/2007 & 9/2007 Selected by Maryland State Board of Nursing based on education and nursing expertise. Provided expertise related to medical-surgical nursing, psychiatric nursing, and alternative medicine to develop test questions for the National Council Licensure Examination (NCLEX), mandatory for all Registered Nurses.
- CATONSVILLE COMMUNITY COLLEGE Catonsville, MD Nursing Adjunct Faculty 1999 - 2000 Taught various nursing courses, assessed students' learning, and provided feedback on performance.
Timeline
Health System Specialist
U.S DEPARTMENT OF VETERANS AFFAIRS
04.2016 - Current
Director, Professional Development. Education and Training
U.S. DEPARTMENT OF DEFENSE
02.2011 - 03.2016
Inspector General
U.S. DEPARTMENT OF VETERANS AFFAIRS
05.2008 - 02.2011
Nurse Manager/Nurse Educator
U.S. DEPARTMENT OF VETERANS AFFAIRS
07.2006 - 04.2008
Health Insurance Specialist/Policy Coordinator/Nurse Consultant/Presidential Management Fellow
U.S. DEPARTMENT OF HEALTH & HUMAN SERVICES
01.2000 - 01.2006
Master of Science Degree in Education - MSEd
Old Dominion University
Bachelor of Science Degree in Nursing - BSN
Old Dominion University
Associate Degree in Nursing - ADN
Norfolk State University
Doctoral Degree in Education - EdD
Morgan State University
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