Health Care Administrator and Educator with proven expertise in program development and regulatory compliance. Achievements include enhancing healthcare quality through strategic partnerships and effective training initiatives. Skilled in policy coordination and workforce development, leading to improved organizational performance and patient outcomes.
Overview
25
25
years of professional experience
Work History
Ul LiDeveloped and Reviewed Responses to Correspondence From White House, Congressional Offices, and Public Sources.brPrepared Responses for Signature by Department of Veterans Affairs Leadership.brReviewed and Provided Feedback on Veterans’ Health Administration Public Health Policies.brPrepared Congressional Testimony Addressing Public Health and Environmental Hazards.brAuthored Veterans’ Health Administration Code of Integrity Document.brEstablished Public-private Partnerships With Organizations to Improve Veterans’ Healthcare Outcomes./li/ul
U.S DEPARTMENT OF VETERANS AFFAIRS
Washington, DC
04.2016 - Current
Developed and reviewed responses to correspondence from White House, Congressional offices, and public sources.
Prepared responses for signature by Department of Veterans Affairs leadership.
Reviewed and provided feedback on Veterans’ Health Administration public health policies.
Prepared congressional testimony addressing public health and environmental hazards.
Authored Veterans’ Health Administration Code of Integrity document.
Established public-private partnerships with organizations to improve Veterans’ healthcare outcomes.
<ul>
<li>Directed workforce development initiatives for Civil Service, Public Health Service, and Military personnel to strengthen organizational performance.<br>
Oversaw a team of more than 20 employees, fostering a culture of continuous improvement.<br>
Served as primary advisor to Commander and Chief of Staff on educational strategies and training matters.<br>
Crafted briefing materials for Commander and Chief of Staff on various training programs.<br>
Drafted Standard Operating Procedures (SOPs) to enhance clarity in training protocols.<br>
Formulated Annual Professional Development, Education & Training Plan to align with agency objectives.</li>
</ul>
U.S. DEPARTMENT OF DEFENSE
Washington, DC
02.2011 - 03.2016
Directed workforce development initiatives for Civil Service, Public Health Service, and Military personnel to strengthen organizational performance.
Oversaw a team of more than 20 employees, fostering a culture of continuous improvement.
Served as primary advisor to Commander and Chief of Staff on educational strategies and training matters.
Crafted briefing materials for Commander and Chief of Staff on various training programs.
Drafted Standard Operating Procedures (SOPs) to enhance clarity in training protocols.
Formulated Annual Professional Development, Education & Training Plan to align with agency objectives.
<ul>
<li>Executed nationwide health care inspections at VA medical facilities.<br>
Prepared detailed reports for the Office of Inspector General based on findings.<br>
Acted as Team Leader for inspections, delivering briefings to OIG management.<br>
Monitored adherence to laws ensuring quality health care for Veterans.<br>
Interpreted health care data to assess trends and propose enhancements.<br>
Engineered Combined Assessment Performance tool to streamline inspection processes.<br>
Conducted training sessions on OIG investigation protocols for staff development.</li>
<li>Assisted in developing training programs for new inspectors or investigators within the organization.</li>
</ul>
U.S. DEPARTMENT OF VETERANS AFFAIRS
Washington, DC
05.2008 - 02.2011
Executed nationwide health care inspections at VA medical facilities.
Prepared detailed reports for the Office of Inspector General based on findings.
Acted as Team Leader for inspections, delivering briefings to OIG management.
Monitored adherence to laws ensuring quality health care for Veterans.
Interpreted health care data to assess trends and propose enhancements.
Engineered Combined Assessment Performance tool to streamline inspection processes.
Conducted training sessions on OIG investigation protocols for staff development.
Assisted in developing training programs for new inspectors or investigators within the organization.
<ul>
<li>Educated over 200 clinical staff on dialysis, mental health, medical-surgical, and women’s health units.<br>
Developed and implemented comprehensive training programs for nursing staff.<br>
Created education budgets for specialized clinical areas to optimize resource allocation.<br>
Trained nursing staff on Bar Coded Medication Administration (BCMA) System and Computerized Patient Record System (CPRS).<br>
Collaborated with senior management to allocate organizational funds promoting a learning environment.<br>
Prepared staff for Joint Commission surveys ensuring compliance with standards.<br>
Supervised over 60 clinical staff as Nurse Manager, overseeing patient care for U.S. Veterans.<br>
Led Root Cause Analysis (RCA) workgroup to investigate clinical issues and implement corrective actions.</li>
</ul>
U.S. DEPARTMENT OF VETERANS AFFAIRS
Washington, DC
07.2006 - 04.2008
Educated over 200 clinical staff on dialysis, mental health, medical-surgical, and women’s health units.
Developed and implemented comprehensive training programs for nursing staff.
Created education budgets for specialized clinical areas to optimize resource allocation.
Trained nursing staff on Bar Coded Medication Administration (BCMA) System and Computerized Patient Record System (CPRS).
Collaborated with senior management to allocate organizational funds promoting a learning environment.
Prepared staff for Joint Commission surveys ensuring compliance with standards.
Supervised over 60 clinical staff as Nurse Manager, overseeing patient care for U.S. Veterans.
Led Root Cause Analysis (RCA) workgroup to investigate clinical issues and implement corrective actions.
<ul>
<li>Recruited as Presidential Management Fellow and selected to participate in management training program. Served as Government Task Leader (GTL) or Project Manager for $14 million Medicare Program Safeguard Contract. Conducted Contractor Performance Evaluations (CPEs) and Medical Review. Used knowledge of Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS) as well as Medicare manuals, policies, and procedures to assure accurate billing and payment of Medicare services such as home health, nursing home care and diabetic care. Managed the Centers for Medicare & Medicaid Services (CMS) Research Grant program. Trained health care providers (nationwide) about Medicare coding and billing policies, procedures, and regulations.</li>
<li>Promoted from Presidential Management Fellow 1998 – 2000</li>
</ul>
U.S. DEPARTMENT OF HEALTH & HUMAN SERVICES
Baltimore, MD
01.2000 - 01.2006
Recruited as Presidential Management Fellow and selected to participate in management training program. Served as Government Task Leader (GTL) or Project Manager for $14 million Medicare Program Safeguard Contract. Conducted Contractor Performance Evaluations (CPEs) and Medical Review. Used knowledge of Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS) as well as Medicare manuals, policies, and procedures to assure accurate billing and payment of Medicare services such as home health, nursing home care and diabetic care. Managed the Centers for Medicare & Medicaid Services (CMS) Research Grant program. Trained health care providers (nationwide) about Medicare coding and billing policies, procedures, and regulations.
Promoted from Presidential Management Fellow 1998 – 2000
Psychiatric and Mental Health Nurse Manager 1997 – 1998
SENTARA HEALTH CARE SYSTEM
Hampton, VA
Medical-Surgical Nurse 1993 – 1997
Consulting Experience & Academic Assignments
CONSULTING & ACADEMIC EXPERIENCE
NATIONAL COUNCIL STATE BOARDS OF NURSING
Chicago, IL 4/2007 & 9/2007
Nominated and selected by Maryland State Board of Nursing based on education and nursing expertise. Provided expertise related to medical-surgical nursing, psychiatric nursing, and alternative medicine to develop test questions for the National Council Licensure Examination (NCLEX), mandatory for all Registered Nurses.
Taught various nursing courses, assessed students’ learning and provided feedback on performance
Timeline
Ul LiDeveloped and Reviewed Responses to Correspondence From White House, Congressional Offices, and Public Sources.brPrepared Responses for Signature by Department of Veterans Affairs Leadership.brReviewed and Provided Feedback on Veterans’ Health Administration Public Health Policies.brPrepared Congressional Testimony Addressing Public Health and Environmental Hazards.brAuthored Veterans’ Health Administration Code of Integrity Document.brEstablished Public-private Partnerships With Organizations to Improve Veterans’ Healthcare Outcomes./li/ul
U.S DEPARTMENT OF VETERANS AFFAIRS
04.2016 - Current
<ul>
<li>Directed workforce development initiatives for Civil Service, Public Health Service, and Military personnel to strengthen organizational performance.<br>
Oversaw a team of more than 20 employees, fostering a culture of continuous improvement.<br>
Served as primary advisor to Commander and Chief of Staff on educational strategies and training matters.<br>
Crafted briefing materials for Commander and Chief of Staff on various training programs.<br>
Drafted Standard Operating Procedures (SOPs) to enhance clarity in training protocols.<br>
Formulated Annual Professional Development, Education & Training Plan to align with agency objectives.</li>
</ul>
U.S. DEPARTMENT OF DEFENSE
02.2011 - 03.2016
<ul>
<li>Executed nationwide health care inspections at VA medical facilities.<br>
Prepared detailed reports for the Office of Inspector General based on findings.<br>
Acted as Team Leader for inspections, delivering briefings to OIG management.<br>
Monitored adherence to laws ensuring quality health care for Veterans.<br>
Interpreted health care data to assess trends and propose enhancements.<br>
Engineered Combined Assessment Performance tool to streamline inspection processes.<br>
Conducted training sessions on OIG investigation protocols for staff development.</li>
<li>Assisted in developing training programs for new inspectors or investigators within the organization.</li>
</ul>
U.S. DEPARTMENT OF VETERANS AFFAIRS
05.2008 - 02.2011
<ul>
<li>Educated over 200 clinical staff on dialysis, mental health, medical-surgical, and women’s health units.<br>
Developed and implemented comprehensive training programs for nursing staff.<br>
Created education budgets for specialized clinical areas to optimize resource allocation.<br>
Trained nursing staff on Bar Coded Medication Administration (BCMA) System and Computerized Patient Record System (CPRS).<br>
Collaborated with senior management to allocate organizational funds promoting a learning environment.<br>
Prepared staff for Joint Commission surveys ensuring compliance with standards.<br>
Supervised over 60 clinical staff as Nurse Manager, overseeing patient care for U.S. Veterans.<br>
Led Root Cause Analysis (RCA) workgroup to investigate clinical issues and implement corrective actions.</li>
</ul>
U.S. DEPARTMENT OF VETERANS AFFAIRS
07.2006 - 04.2008
<ul>
<li>Recruited as Presidential Management Fellow and selected to participate in management training program. Served as Government Task Leader (GTL) or Project Manager for $14 million Medicare Program Safeguard Contract. Conducted Contractor Performance Evaluations (CPEs) and Medical Review. Used knowledge of Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS) as well as Medicare manuals, policies, and procedures to assure accurate billing and payment of Medicare services such as home health, nursing home care and diabetic care. Managed the Centers for Medicare & Medicaid Services (CMS) Research Grant program. Trained health care providers (nationwide) about Medicare coding and billing policies, procedures, and regulations.</li>
<li>Promoted from Presidential Management Fellow 1998 – 2000</li>
</ul>
Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)
Supervisory Program Specialist GS 09 at U.S Department of Veterans Affairs, Veterans Health AdministrationSupervisory Program Specialist GS 09 at U.S Department of Veterans Affairs, Veterans Health Administration
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC
<ul>
<li>Assigned and reviewed daily net asset value calculations performed by Senior Fund Accountant.</li>
<li>Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.</li>
<li>Tracked progress on projects and provided timely feedback to staff members.</li>
<li>Participated in recruitment efforts by interviewing prospective candidates for open positions.</li>
<li>Ensured timely and accurate responses to client inquiries, managing quality of deliverables.</li>
<li>Created staff allocation plans based on activity SLAs, assisting with internal and external queries.</li>
<li>Facilitated successful completion of new client onboarding and fund launches.</li>
<li>Reviewed administrative and accounting procedures, recommending solutions for efficient NAV production.</li>
<li>Provided leadership through training, coaching, and supervision of staff members.</li>
<li>Performed end-of-day reports and signed off on net asset valuations.</li>
<li>Monitored employee productivity levels on a regular basis to identify areas of improvement.</li>
<li>Directed and supervised team of 15 employees in daily operations.</li>
<li>Monitored employee productivity to provide constructive feedback and coaching.</li>
<li>Identified opportunities for process improvements, leading to cost reductions and increased productivity.</li>
<li>Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.</li>
</ul> at CIBC Mellon Global Securities Inc<ul>
<li>Assigned and reviewed daily net asset value calculations performed by Senior Fund Accountant.</li>
<li>Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.</li>
<li>Tracked progress on projects and provided timely feedback to staff members.</li>
<li>Participated in recruitment efforts by interviewing prospective candidates for open positions.</li>
<li>Ensured timely and accurate responses to client inquiries, managing quality of deliverables.</li>
<li>Created staff allocation plans based on activity SLAs, assisting with internal and external queries.</li>
<li>Facilitated successful completion of new client onboarding and fund launches.</li>
<li>Reviewed administrative and accounting procedures, recommending solutions for efficient NAV production.</li>
<li>Provided leadership through training, coaching, and supervision of staff members.</li>
<li>Performed end-of-day reports and signed off on net asset valuations.</li>
<li>Monitored employee productivity levels on a regular basis to identify areas of improvement.</li>
<li>Directed and supervised team of 15 employees in daily operations.</li>
<li>Monitored employee productivity to provide constructive feedback and coaching.</li>
<li>Identified opportunities for process improvements, leading to cost reductions and increased productivity.</li>
<li>Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.</li>
</ul> at CIBC Mellon Global Securities Inc