Kimberly Pung
Alameda,CA
Summary
Outgoing ACH Operations Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
15
15
years of professional experience
Work History
Automated Clearing House Operations Supervisor
First Republic Bank
02.2021 - Current
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Automated Clearing House Operations Team Lead
First Republic Bank
02.2017 - 02.2021
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Compiled training materials for new employees and tracked skill development.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Managed internal operational standards and productivity targets.
Business Services Specialist
First Republic Bank
06.2009 - 02.2017
- Communicated daily with internal and external clients for department product support.
- Knowledge of Deposit Services products with emphasis in Cash Management.
- Extensive knowledge of ACH Origination and risk assessment.
- Completed WesPay's Payment Certification Program for ACH payments.
- Managed multiple projects while balancing day to day workload.
- Processed several reports daily for assessment of risk evaluation.
- Generated ACH activity reports through ACH Access Database.
- Assisted account officers, bankers and the Executive Loan Committee with ACH documentation; requested missing documents, generated Dun & Bradstreet reports and answered general ACH inquiries.
- Trained new hires in ACH Origination day to day functions.
Education
General Studies
Chabot College
Hayward, CA06.1998
Skills
- Performance Monitoring
- Compliance Management
- Customer Relations
- Team Leadership
- Workflow Optimization
- Microsoft Office
- Risk Management
- Production
Timeline
Automated Clearing House Operations Supervisor
First Republic Bank
02.2021 - Current
Automated Clearing House Operations Team Lead
First Republic Bank
02.2017 - 02.2021
Business Services Specialist
First Republic Bank
06.2009 - 02.2017
General Studies
Chabot College