Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Kimberly Queen

Port Saint Lucie,FL

Summary

With over 10 years of experience in the Healthcare industry, it has included the management of large business projects, developing of major business contracts and establishing influential connections with Healthcare companies, all while maintaining and stabilizing census for a 120 skilled bed nursing facility. Skilled Business Development leader offering [Number] years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Regional Director of Business Development

Elevate Care
11.2023 - 01.2024
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Represented company and promoted products at conferences and industry events.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Generated new business with marketing initiatives and strategic plans

Community Liaison

Martin Coast Center for Rehabilitation and Healthcare
02.2021 - 11.2023
  • Business Development, Marketing and Census growth and stabilization are my responsibilities. This includes oversight of coordination of benefits, insurance verification, establishing the initial line of contact between the transferring facility (hospital, LTAC, doctors office or other skilled nursing facility) and the receiving facility
  • Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
  • Developed presentations and media to promote community resources and the memory care program at seminars and other local events.
  • Collaborated with local organizations to expand health services and resources.
  • Also, preparing the initial admission documentation, including gathering any additional information and uploading into residents file
  • Scheduling the initial care plan meetings for the management team in the facility and the patients and their families.

Admissions Director/Community Liaison

Stuart Rehabilitation and Healthcare
08.2020 - 02.2021
  • Oversight of the buildings daily census, directing the flow of new admissions and connecting with community partners to increase admission volume.
  • Trained admissions employees on office and administration processes.
  • Interviewed potential students in person and by phone before potential acceptance.
  • Collaborated with the IDT teams to ensure compliance with JAHCO and AHCA standards
  • Attended quarterly meetings with Cleveland Clinic Hospital to ensure constant flow of admissions into the facility.

Admissions Coordinator/Director

The Terrace of Hobe Sound
11.2017 - 02.2020
  • Along with community relations and marketing, the responsibilities included the coordination of benefits, insurance verification, establishing the initial line of contact between the transferring facility (hospital
  • LTAC, doctors office or other skilled nursing facility) and the receiving facility
  • Also, preparing the initial admission documentation, including gathering any additional information and uploading into residents file
  • Scheduling the initial care plan meetings for the management team in the facility and the patients and their families
  • Lastly, oversight of the patient rooms, making sure each room was ready for new admissions.

Admissions Coordinator

Treatment Management Company
03.2017 - 11.2017
  • Facilitate client admissions into treatment, verify insurance benefits, collect payments and oversee smooth transitioning into different levels of care
  • All while maintain a professional and comfortable environment for the client.

Behavioral Coordinator

MARTIN GIRLS ACADEMY
11.2014 - 03.2017
  • I was a behavioral counselor worker for youth suffering from a variety of mental health and developmental disorders at the Martin Girls Academy
  • I supervised clients who were dealing with substance and mental abuse issues and was apart of the daily care and custody of them
  • Part of the programs goals were to prepare them for reintegration back into normal daily living outside of the facility.
  • Assess all candidates entering into the Youth program to ensure qualifications were met.
  • Entered data, generated reports, and produced tracking documents.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Administrative Intake Director

Florida Department of Corrections
02.2007 - 10.2014
  • While working the front office, I assist in coordinating daily activities of the residents and facility, such as preparation for job assignments, medical and mental health appointments and school
  • I also supervised large groups, ensuring that they complete task that are given to them
  • Also my responsibilities include working the Master Control Room as a Control room officer
  • The duties of that include keeping the facility head count, inputting data into the statewide correctional data center programs, releases of residents and control of access and entry of volunteers as well as workers into and out of the facility
  • Plus multi tasking and answering a high volume of phone calls incoming and outgoing.

Education

Associate of Science -

Indian River State College

Skills

  • Experienced with successfully maintaining full census for a 120 bed Skilled Nursing facility and a 45 bed ALF
  • Appointments, intake processing
  • Rehab
  • Nursing Home
  • Skilled Nursing
  • Home Health
  • Insurance Verification
  • Data Collection
  • Medical Records
  • Office Administration
  • Word Processing
  • Medical Office Experience
  • Epic
  • Point Click Care
  • Ensocare
  • Careport
  • NaviHealth
  • MatrixCare
  • Business Development
  • Community Partnerships

Certification

Assisted Living Facility CORE Certification April 2020 to Present I obtained the Assisted Living Core Certification in April 2020 to be an Executive Director for a Senior Living Facility

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Regional Director of Business Development

Elevate Care
11.2023 - 01.2024

Community Liaison

Martin Coast Center for Rehabilitation and Healthcare
02.2021 - 11.2023

Admissions Director/Community Liaison

Stuart Rehabilitation and Healthcare
08.2020 - 02.2021

Admissions Coordinator/Director

The Terrace of Hobe Sound
11.2017 - 02.2020

Admissions Coordinator

Treatment Management Company
03.2017 - 11.2017

Behavioral Coordinator

MARTIN GIRLS ACADEMY
11.2014 - 03.2017

Administrative Intake Director

Florida Department of Corrections
02.2007 - 10.2014

Associate of Science -

Indian River State College

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Kimberly Queen