Kimberly Quiroz
Odessa ,TX
Summary
Dynamic leader with a proven track record at Pilot /Flying J Travel Center for Both stores in Pecos Texas , enhancing operational efficiency and driving business growth. Expert in business development and staff motivation, I excel in strategic planning, financial management, and team development. Achieved significant sales increases by implementing innovative strategies and fostering a high-performance culture. Fluent in two languages and adept at cross-functional team leadership.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
Pilot Flying J Travel Center
09.2006 - 08.2024
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
Education
09.2007
Skills
- Business Development
- Workflow Planning
- Loss Prevention
- Staff Supervision
- Account Management
- Schedule Management
- Service Quality Improvement
- Advertising and marketing
- Sales
- Vendor Sourcing
- Staff Motivation
- Team Player
- Effective leader
- Training and Development
- Budget coordination
- Team training and development
- Profit and loss accountability
- Time Management
- Bilingual
- Leader
Certification
- Safe Service Food Handler .
Timeline
General Manager - Pilot Flying J Travel Center
09.2006 - 08.2024
John Jay High School - ,
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