Kimberly Rabil
Smithfield,NC
Summary
Dynamic leader and Warehouse Coordinator with a proven track record at Dewayne's Home & Garden Showplace, enhancing operational efficiency and fostering team development. Skilled in inventory management and forklift operation, with a knack for boosting customer satisfaction through innovative supply chain solutions. Achieved a notable 36% profit increase by optimizing product lines and vendor negotiations. Excel in mentoring teams and streamlining processes for peak performance.
Experienced with warehouse operations, logistics management, and inventory control. Utilizes efficient processes to enhance operational effectiveness. Track record of ensuring safety compliance and team collaboration.
Warehouse professional with robust background in logistics and inventory management. Known for optimizing warehouse processes and ensuring timely deliveries. Highly collaborative, adaptable, and reliable with skills in inventory control and safety compliance.
Professional Warehouse Operations Specialist with strong background in logistics, inventory management, and distribution. Proven ability to streamline processes, enhance team collaboration, and adapt to changing needs. Known for reliability, organizational skills, and fostering results-driven environment. Expert in using warehouse management systems and ensuring safety compliance.
Organized and attentive Warehouse Coordinator successful at staying ahead of fast-paced demands by effectively coordinating documentation, inventories and team schedules. Efficient in ordering new product and reporting on important trends. Manages high workload successfully by employing excellent multitasking and prioritization skills.
Overview
15
15
years of professional experience
Work History
Warehouse Coordinator
Dewayne S Home & Garden Showplace
06.2014 - 12.2024
- Helped keep inventory accurate by overseeing daily cycle counts.
- Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.
- Reduced order processing time by coordinating efficient picking, packing, and shipping procedures.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Ensured accurate inventory records through diligent cycle counts and regular audits.
- Maintained high standards of cleanliness throughout the warehouse facility by adhering to housekeeping best practices consistently.
- Coordinated receiving process and managed dock to efficiently unload trucks.
- Enhanced warehouse efficiency by implementing effective inventory management strategies and streamlining processes.
- Coordinated seamless communication between different departments for smooth order fulfillment across all stages of the supply chain process.
- Communicated and integrated with other departments to share information and coordinate successfully.
- Verified accuracy of shipping and receiving documents and maintained records.
- Collaborated with cross-functional teams to improve overall supply chain operations, resulting in cost reduction and increased customer satisfaction.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Managed the receipt, storage, and dispatch of goods to ensure timely delivery to customers.
- Monitored staging and kitting procedures to identify and improve packaging and shipping times.
- Coordinated with suppliers on inventory orders to address issues quickly and avoid delays in delivering to consumers.
- Calculated and monitored inventory through Windward and Excel tracking spreadsheets.
- Monitored employee performance closely with regular evaluations and feedback sessions, promoting professional growth within the team.
- Maintained a safe working environment by enforcing strict adherence to safety regulations and conducting regular inspections.
- Spearheaded the successful integration of new warehouse management software, ensuring a seamless transition with minimal disruption to day-to-day operations.
- Optimized space utilization for increased storage capacity with thoughtful warehouse layout planning.
- Built truck loading lists for drivers and facilitated loading processes between transportation and warehouse personnel.
- Regularly reviewed performance metrics against industry benchmarks, identifying areas for improvement in line with organizational goals.
- Developed strong relationships with key suppliers, negotiating favorable terms and ensuring reliable procurement channels.
- Backfilled coordinator work across shifts to maintain adequate coverage for operational needs.
- Monitored employee performance and advised managers on necessary improvements to meet targets.
- Facilitated interdepartmental collaboration efforts that led to streamlined workflows resulting in reduced lead times from order placement to shipment.
- Communicated with warehouse team leader on carrier issues, STO information, and weekly productivity metrics.
- Analyzed and optimized transportation routes for outbound shipments, reducing fuel consumption and transit times while maintaining high customer satisfaction levels.
- Forecasted consumer demand to plan ordering of necessary products and resources for warehouse to meet demand.
- Worked with logistics companies to facilitate products being shipped to customers in most cost-effective ways.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used forklifts and pallet jacks to relocate products.
- Checked packages and merchandise for damage and notified vendors.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Assigned tasks to team members to complete within designated time frames.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Enforced team adherence to safety regulations and protocols.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Trained new team members on proper and safe use of tools and equipment.
- Determined staffing needs, developing schedules to staff all shifts.
- Resolved conflicts between team members and addressed complaints or grievances.
- Developed and implemented strategies to improve team productivity and efficiency.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Monitored production levels and implemented measures to increase output.
- Met or exceeded production goals and objectives by following strict procedures.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Monitored progress of tasks to provide feedback for improvement.
Customer Service Team Lead
Dewayne S Home & Garden Showplace
10.2009 - 06.2014
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Escalated issues to proper supervisors when standard processes were not effective.
- Streamlined processes for faster issue resolution, resulting in increased customer loyalty.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
- Evaluated representative performance regularly, offering constructive feedback and implementing targeted improvement plans as necessary.
- Reviewed customer survey results periodically to identify patterns of dissatisfaction and address them proactively within the team.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Served as a resource for representatives, answering questions and providing guidance on best practices in addressing specific customer concerns.
- Took cash and credit card payments via phone, in person, and through email.
- Assisted management in hiring decisions by conducting interviews with prospective candidates and evaluating their suitability for the Customer Service Team Lead role effectively.
- Developed innovative solutions to recurring customer issues, minimizing repeat calls and enhancing overall satisfaction levels.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
- Increased first call resolution rates by developing comprehensive troubleshooting guides for representatives'' use.
- Collaborated with cross-functional teams to develop new strategies for improving the overall customer experience.
- Implemented feedback tracking system to identify areas of improvement and adjust team strategies accordingly.
- Coordinated shift schedules efficiently to ensure adequate coverage during peak hours without compromising service quality.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Reduced average handle time through effective communication training and improved knowledge of products/services offered.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Evaluated customer service staff performance and provided constructive feedback.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Attracted potential customers by answering [Product or Service] questions and suggesting information about other products and services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Promoted business' development by building and maintaining relationships with new clients.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Successfully drove new product lines to increase annual profits by 36%
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Education
BBA - Accounting And Finance
North Carolina State University
Raleigh, NC05-2000
Skills
- Shipping and receiving
- Loading and unloading
- Warehouse safety
- Forklift operation
- Pallet jack operation
- Inventory management
- Workplace cleanliness
- Warehouse organization
- Shipment coordination
- Equipment management
- Unpacking merchandise
- Warranty requirements
- Safety and compliance
- Stock control
- Receiving functions
- Barcode scanning
- Order picking
- Safety compliance
- Packaging and labeling
- Storage organization
- Inventory tracking
- Cycle counting
- Product location
- Inventory transport
- Bin consolidation
- Positive attitude
- Computer skills
- Mentoring and training
- Forklift operations
- Task delegation
- Clear communication
- MS office
- Freight examination
- Email and phone communication
- Staff supervision
- Supply inventory
- Price quoting
- Transportation coordination
- Attention to detail
- Records maintenance
- Staff training
- Material handling and moving
- Schedule coordination
- Equipment inspection
- Quality assurance
- Customer relations
- Basic mathematics
- Order picking and processing
- Safety standards
- Critical thinking
- Decision-making
- Work order explanation
- Supply inventory management
- Workflow coordination
- Policy and procedure enforcement
- Safety procedures
- Employee counseling
- Warehouse logistics
- Process review
- Daily receipts documentation
- Production coordination
- Work Planning and Prioritization
- Managing laborers
- Resource management
- Power hoists
- Staff management
- Team management
- Unit forecasting
- Work scheduling
- Emergency response
- Inspection results reports
- Word processing
- Hazard identification
- Information verification
- Logistics oversight
- Specifications conformance
- Cost reduction
- Laborer oversight
- Production planning
- Budget tracking
- Logistics management
- Performance assessment
- Time and wage tracking
- Personnel management
- Assignment delegation
- Sound judgment
- Employee performance evaluation
- Hydraulic jacks
- Unit administration
- Materials estimation
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Hand and power tools
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
Timeline
Warehouse Coordinator
Dewayne S Home & Garden Showplace
06.2014 - 12.2024
Customer Service Team Lead
Dewayne S Home & Garden Showplace
10.2009 - 06.2014
BBA - Accounting And Finance
North Carolina State University
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