Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Rademacher Heuer

Hermosa,SD

Summary

Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options, and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

20
20
years of professional experience

Work History

Patient Access Specialist

Monument Health
Rapid City, SD
03.2019 - 06.2022
  • Collected and validated patient demographics and insurance information.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Transcribed Orders from incoming medical offices for our Doctors to be able to see them.

Patient Care Coordinator/Expanded Duties Dental Assistant

Creative Smile Designs
Rapid City, SD
03.2015 - 03.2019
  • Operated x-ray equipment.
  • Applied fluoride varnish and sealants.
  • Assisted in administering nitrous oxide.
  • Coronal polishing.
  • Assisted dentist in the management of medical or dental emergencies.
  • Cleaned and sanitized dental tools and equipment straightened treatment rooms and restocked supplies to prep for the next patient, and maintain health and safety practices.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Assisted dentists, hygienists, and other personnel by handling appropriate tools and supplies needed for procedures.
  • Educated patients on dental hygiene, pre-surgical instructions, and post-surgical care.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Made monthly reports for the Doctor/ office manager on accounts receivable.
  • Sent recalls for patients on Hygiene as well as past due dental treatments.
  • Collected on past-due accounts
  • Presented Dental treatments, Signed patients up for care credit if needed.
  • Completed OSHA, ADA, and HIPPA compliance training.

Expanded Duties Dental Assistant

On Site Health Care/ A.C.C. Health
Dallas, TX
02.2013 - 06.2015
  • Operated x-ray equipment.
  • Applied fluoride varnish and sealants.
  • Assisted dentist in the management of medical or dental emergencies in the makeshift dental office. Treated around 400 members on a weekend.
  • Assisted multiple dentists in National Guard members for medical readiness for deployment.
  • Coordinated care with other medical facilities closer to patients 'hometowns to ensure patients would meet readiness capabilities.
  • Helped maintained supply information and passed it along to the supervisor. This way the mobile unit would be ready at the next site.

Nutritionist

Western Resource For Disabled Independence
Rapid City, SD
04.2014 - 03.2015

Established and maintained thorough nutritional records and information on the diverse patient in our care.

Planned menu shopping and cooked healthy lunches are from scratch for 50 elderly and disabled people keeping multiple medical issues in mind.

Dental Assistant/Office Manager

Dr. Stonecipher
Rapid City, SD
04.2003 - 03.2013
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Recorded expenses and maintained accounting records.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Preformed all expanded Dental assisting duties.
  • Sterilized all instruments used in procedures.
  • Successfully completed OSHA, ADA and HIPPA compliance trainings.

Education

No Degree - Expanded Dental Assisting

Western Dakota Technical Institute
Rapid City, SD
05.2000

Dental Assisting

United States Air Force
Biloxi, MS
03.1992

Associate of Arts - Nursing

Jefferson Davis Community College
Gulfport, MS
05.1984

Skills

  • Verify Insurances
  • Patient Confidentiality and Data Security
  • Patient Needs Assessment and Referral
  • Insurance Information Collection
  • Administrative and Office Support
  • Dentrix Practice Management Software
  • Epic knowledge
  • HIPPA and OSHA Knowledge
  • Professional phone etiquette
  • Excellent multitasking capability

Timeline

Patient Access Specialist

Monument Health
03.2019 - 06.2022

Patient Care Coordinator/Expanded Duties Dental Assistant

Creative Smile Designs
03.2015 - 03.2019

Nutritionist

Western Resource For Disabled Independence
04.2014 - 03.2015

Expanded Duties Dental Assistant

On Site Health Care/ A.C.C. Health
02.2013 - 06.2015

Dental Assistant/Office Manager

Dr. Stonecipher
04.2003 - 03.2013

No Degree - Expanded Dental Assisting

Western Dakota Technical Institute

Dental Assisting

United States Air Force

Associate of Arts - Nursing

Jefferson Davis Community College
Kimberly Rademacher Heuer