Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Raines

Thomaston,GA

Summary

Strong leader and problem-solver dedicated to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Special Services Manager

Upson County Civic Center
12.2015 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Scheduled events in recreation facilities and monitored facility conditions.
  • Coordinated staff volunteers to supervise events and facilitate scheduled activities.
  • Developed positive and productive relationships with kids, parents and staff.
  • Engaged participants in recreational activities and team-building exercises.

Cashier

Dollar Tree
06.2015 - 02.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Set up new sales displays each week with fresh merchandise.

Team Captain

Hibbett Sports Store
04.2013 - 03.2016
  • Help customers select products that best fit their personal needs.
  • Answer customers’ questions and address problems and complaints in person and via phone.
  • Educate customer on product and servicing offerings.
  • Build customer relationships and their confidence by listening to their concerns and giving appropriate feedback.
  • Process all sales transactions accurately and in a timely fashion.
  • Unload trucks, stock shelves and carried merchandise for customers on the sales floor.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Cashier/Hostess

Ryans Buffet, Inc.
05.2012 - 07.2012
  • Assisted diners with seating as needed.
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
  • Cleaned work areas and tables.
  • Greeted guest and sat them at tables or in waiting areas.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

No Degree -

University of West Georgia
Carrollton, GA

High School Diploma -

Upson-Lee High School
Thomaston, GA
05.2012

Skills

  • Loss prevention
  • Mathematical aptitude
  • Organized
  • Time management
  • Detail-oriented
  • Excellent multi-tasker
  • Display design
  • Strong communications skills
  • MS Office
  • Customer Interface
  • Team Management
  • Program Monitoring
  • Financial Records

Certification

  • CPO - Certified Pool Operator
  • Certified Event Planner

Timeline

Special Services Manager

Upson County Civic Center
12.2015 - Current

Cashier

Dollar Tree
06.2015 - 02.2017

Team Captain

Hibbett Sports Store
04.2013 - 03.2016

Cashier/Hostess

Ryans Buffet, Inc.
05.2012 - 07.2012

No Degree -

University of West Georgia

High School Diploma -

Upson-Lee High School

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Kimberly Raines