Kimberly Ramirez
Orange,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Caregiver
Sails
04.2019 - 06.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Receptionist/ HA
Manor Care Health Services
03.2017 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Metro Pcs
Sales Associates (promoted To Sales Lead)
10.2015 - 11.2016
- Managed and supervised a store of about 5 sales representative.
- Developed the stores working schedules and breaks.
- Responsible for opening and closing the store, responding to emails, making sure all security measures were in place.
- Managing and securing all registers and money bags.
- Main point of contact between company and customers.
Sales Associate
RadioShack
12.2013 - 06.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Recognized for up-selling electronic promotions.
- Ensure that the receipts and money balance out at the end of the shift.
- Ensure quality service and customer satisfaction and service.
Education
Orange Coast Career College
Anaheim, CA2018
High School Diploma -
Loara High School
2013
Skills
- Patient Rapport
- August Systems Visit Wizard
- Behavior Redirection
- Promotional Support
- Multi-Line Telephone Systems
- Microsoft Office
- Greeting and Seating Clients
- Staff Management
Timeline
Caregiver
Sails
04.2019 - 06.2022
Receptionist/ HA
Manor Care Health Services
03.2017 - 04.2019
Metro Pcs
Sales Associates (promoted To Sales Lead)
10.2015 - 11.2016
Sales Associate
RadioShack
12.2013 - 06.2014
Orange Coast Career College
High School Diploma -
Loara High School
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