Kimberly Ramirez
Summary
Determined professional talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Milestone Technologies
03.2019 - 10.2023
- Streamlined operations for improved customer satisfaction and retention rates.
- Improved service quality, addressing client concerns promptly and professionally.
- Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
- Fostered strong relationships with clients to maintain long-term partnerships and drive business growth.
- Conducted regular reviews of service offerings, identifying gaps in the market, and recommending new solutions accordingly.
- Increased client retention by proactively addressing potential challenges and providing strategic recommendations for improvement.
- Managed a diverse portfolio of accounts, ensuring consistent communication and personalized support.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
Group Operations Director
Jump Start Technology
05.2018 - 02.2019
- Enhanced operational efficiency through the development of comprehensive policies and procedures.
- Established strong relationships with clients to build trust and loyalty, leading to long-term business partnerships.
- Optimized resource allocation for improved productivity across all departments.
- Managed budgets, ensuring cost-effective allocation of resources and financial stability for the organization.
- Led a team of Customer Success Managers, resulting in increased client retention and upselling opportunities.
- Developed and delivered monthly reports to clients, summarizing key metrics, achievements, and outlining areas for continued collaboration.
Operations Manager, Customer Experience
Collabera
06.2016 - 05.2018
- Improved customer satisfaction ratings by implementing new training programs for staff.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Developed and managed budgets, effectively reducing operational costs while maintaining quality service.
- Monitored performance metrics closely to identify areas for improvement in account management processes.
- Led cross-functional teams to drive process improvements and achieve business objectives.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Client Operations Manager
Pro Unlimited Inc.
01.2015 - 06.2016
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Optimized resource allocation for increased productivity by conducting thorough data analysis.
- Led QBRs with clients to review performance metrics, discuss opportunities for improvement, and align future strategies, fostering a collaborative and transparent relationship.
- Streamlined processes for increased efficiency in managing client accounts and resolving concerns.
Morning Radio Host
The End, KDND
08.2014 - 01.2015
- Enhanced listener engagement by incorporating interactive segments and audience participation in daily morning show programming.
- Boosted ratings by developing fresh, innovative content and consistently delivering high-quality radio broadcasts.
- Established strong relationships with advertisers through effective communication and collaboration on promotional campaigns.
- Improved social media presence by creating shareable content and engaging with listeners online to increase brand awareness.
- Collaborated with marketing team to develop strategic promotions that increased listenership and strengthened radio station branding.
- Mastered audio editing software for streamlined production of pre-recorded segments, ensuring smooth transitions during live broadcasts.
Manager
North Beach Pizza
11.2010 - 08.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted regular performance evaluations for continuous improvement of team members'' skills and abilities.
Education
Master of Arts - News Media & Marketing
Southern New Hampshire University
Hooksett, NH05.2017
Bachelor of Arts - Public Relations And Organizational Communication
California State University, Sacramento
Sacramento, CA12.2015
Associate of Arts - Communication Studies
De Anza College
Cupertino, CA06.2014
Skills
- Growth Strategies
- Account Oversight
- Pipeline Management
- Business Development
- Strategic Planning
- Customer Account Management
- Client Relations
- Staff Mentoring & Leadership
- Solutions Development
- Operations Support
- Quality Monitoring
- Project Creation
Certification
- Lean Six Sigma: Yellow Belt, Udemy - May 2023
- Lean Six Sigma: White Belt, Udemy - May 2023
- Google Project Management Certificate, Coursera - March 2022
- Program Management: Stakeholders Identification, Coursera - Feb 2022
- The Business of Social, Northwestern University - Feb 2022
Languages
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Service Delivery Manager
Milestone Technologies
03.2019 - 10.2023
Group Operations Director
Jump Start Technology
05.2018 - 02.2019
Operations Manager, Customer Experience
Collabera
06.2016 - 05.2018
Client Operations Manager
Pro Unlimited Inc.
01.2015 - 06.2016
Morning Radio Host
The End, KDND
08.2014 - 01.2015
Manager
North Beach Pizza
11.2010 - 08.2014
Master of Arts - News Media & Marketing
Southern New Hampshire University
Bachelor of Arts - Public Relations And Organizational Communication
California State University, Sacramento
Associate of Arts - Communication Studies
De Anza College
Similar Profiles
MISBAH MIRZAMISBAH MIRZA
IT Support Specialist at Milestone TechnologiesIT Support Specialist at Milestone Technologies
Soumya JosephSoumya Joseph
Senior People Experience Partner at Milestone TechnologiesSenior People Experience Partner at Milestone Technologies
MYTAVIOUS CARRIGANMYTAVIOUS CARRIGAN
Meta (Facebook) Data Center Technician at Milestone TechnologiesMeta (Facebook) Data Center Technician at Milestone Technologies
Michael HarrellMichael Harrell
Data Center Technician at Milestone TechnologiesData Center Technician at Milestone Technologies
Yann PitaultYann Pitault
Service Delivery Manager at DocaPosteService Delivery Manager at DocaPoste