Kimberly Ramirez
Albuquerque,United States
Summary
Highly organized and detail-oriented Insurance and Benefits Specialist II, with more than seven years of Insurance and Benefits administration experience. Advocates positive relationships between employees, entity liaisons and insurance vendors. Driven to be a top performer through effective communication and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Insurance and Benefits Specialist II
City of Albuquerque, Human Resources
Albuquerque, NM
11.2022 - Current
- Oversee payroll processing activities; including verifying early retirement calculations and payroll adjustments, and arrear entries.
- Coordinate open enrollment activities; including meetings, mailing, and communication campaign.
- Coordinate annual open enrollment process; including preparation of booklet materials, and presentations for City of Albuquerque and participating Entities.
- Develop and coordinate trainings to educate employees on benefit plans and the City’s retirement process; including retirement seminar and other external and internal presentations.
- Research Peoplesoft to resolve employee inquiries regarding various benefits programs; serving as a liaison between employees, insurance vendors, and entity liaisons.
- Perform audits of existing policies and procedures to identify areas for improvement.
- Collaborate with HRIS team and Insurance Coordinator to ensure benefits data integrity and streamline enrollment processes through Peoplesoft; conducting testing when necessary.
- Peoplesoft functions: run queries through query viewer, run BAS, process On-demand Event Maintenance events, enter Job Data changes; Complete Early Retirement Transfers
- Advanced in Microsoft office: Word, PowerPoint, Outlook, Excel to include running Vlookup and creating pivot tables
- Manage and maintain employee benefits programs; including health insurance, entity enrollment, and retirement plans.
- Participate in benefits renewal process, RFP Process; analyzing proposals and making recommendations.
- Technical lead to lower level staff. Develop and conduct trainings to lower level staff about internal policies and procedures; related to Insurance and Benefits, PERA retirement, HRIS system and policy changes.
Human Resources Analyst I
City of Albuquerque, DMD
Albuquerque, NM
06.2022 - 11.2022
- Provided guidance and assistance to managers, employees, and the general public related to department policies, process related or procedural problems, and inquires received with regard to human resources processes and programs.
- Researched and responded to various requests and inquiries from managers and employees. Maintained and entered related human resources data into NEOGov, Peoplesoft, and Truview systems.
- Utilized excel and reports to maintain and monitor the department transfers, new hires, and terminations. Verify related documents for process and tracking purposes.
- Meet with supervisors and managers to discuss personnel and hire activities within Municipal Development Department, and ensuring resolution of issues.
- Maintained confidential personnel documents.
- Assisted and participated in recruitment efforts for internal and external applicants.
- Participated in pilot program to increase number of applicants within department.
- Provided guidance to employees regarding the hire and interview process.
- Reviewed all departmental forms and documents for accuracy and compliance in regards to city rules and regulations.
- Maintained a comprehensive database of personnel files containing confidential information about each employee's records including qualifications, skillset experience.
- Advised department heads on legal issues relating to hiring practices or employment contracts.
- Prepared reports on workforce demographics such as gender diversity or age distributions for senior leadership review.
- Provided guidance on career development opportunities for employees.
- Developed and maintained HR databases, spreadsheets, and other tracking systems.
- Assisted in the recruitment process by coordinating interviews with hiring managers and candidates.
- Reviewed job applications for accuracy before forwarding them onto the appropriate departments for further consideration.
- Collaborated with senior management on developing effective strategies to optimize staff productivity.
- Analyzed organizational structure to determine staffing requirements and job descriptions.
- Interpreted and explained human resources policies, procedures or regulations.
- Completed employment termination process in Peoplesoft.
- Hired employees and processed hiring-related paperwork.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
Insurance and Benefits Speciallist I
City of Albuquerque, Human Resources
Albuquerque, NM
02.2020 - 06.2022
- Calculated and entered retro deductions into Peoplesoft.
- Assisted City of Albuquerque and Participating entity employees related to our group health plans. Provided customer service to employees selecting from benefit choices; explained eligibility requirements, coverage and programs.
- Participated in the planning, coordination, and implementation of annual open enrollment meetings and activities.
- Coordinated the administration of early retirement programs; processed applicable paperwork; made presentations at pre-retirement seminars, coordinated communication with PERA.
- Participated in new employee orientation procedures; made benefit and wellness program presentations.
- Entered sensitive benefit data; ensured accuracy; processed and reconciled benefits enrollment.
- Ran and analyzed queries through Peoplesoft to research, respond, and resolve difficult and sensitive appeals and grievances from internal and external departments, employees, dependents; Recording of insurance coverage appeals from employees and/or retirees, seeking assistance from the Senior Analyst when appropriate.
- Participated in the development of policies and procedures; Reviewed Divisional forms and documents including Job Aides for employee use in enrollment and standard operating procedures for compliance with city rules and regulations, completeness and accuracy. Made recommendation for changes and improvements to existing procedures in order to benefit the City and the employee/retiree.
- Participated as liaison to assigned entities regarding City's standard operating procedures and entity administrative guide. Reviewed Entity Mini 834 enrollment submission for accuracy. Trained Entity liaison on processing requirements and errors found in submission. Requiring Entity resubmission with guidance on error mitigation and/or manual correction of data entry of the submission in preparation for file consumption by ERP. Reviewed of post upload error report to identify and train Entity on errors.
- Researched and responded to various requests, inquiries and information from employees and Entity liaisons; maintained and entered related HIPAA protected benefits data into computer software systems including PeopleSoft and Entity specific data bases.
- Maintained early retirement department payroll; Served as timekeeper and liaison for assigned employees in early retirement; conducted data entry/schedule entry into either Peoplesoft or Kronos as timekeeper for the retiree department payroll. Coordinate with Technology and Innovation department to ensure Kronos entries are processed correctly. Coordinated with Central payroll staff to ensure payroll entries are timely and accurate as they relate to the retirement program.
- Assisted in coordination of open enrollment activities including meetings and communication campaigns.
- Conducted new hire orientations to explain benefits packages; Assisted employees with enrolling in benefit plans and explained plan options.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
- Created presentations summarizing key features of employee benefit programs.
- Researched and resolved employee inquiries regarding benefits programs.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Reviewed employee enrollments to verify accuracy, inputting information into Peoplesoft.
- Managed and maintained employee benefits programs including health insurance and retirement plan and Early Retirement calculations.
- Provided training and support to HR team members on benefits administration best practices.
- Resolved employee issues related to benefits, serving as a liaison between employees and insurance providers.
- Collaborated with HRIS team to ensure benefits data integrity and streamline enrollment processes, to include conducting testing when necessary.
Senior Office Assistant
Human Resources, Insurance and Benefits
Albuquerque, New Mexico
01.2017 - 02.2020
- Provided assistance and information to City of Albuquerque employees, retirees, and the general public regarding City of Albuquerque Policies and Procedures.
- Conducted research through various Human Resource Information Systems to retrieve information regarding City of Albuquerque employees, temporary employees, and retirees.
- Provided excellent customer service.
- Performed functions through PeopleSoft such as modifying dependent records and benefit elections, ran queries
- Utilize Microsoft excel to compile, track, and maintain reports related to the Insurance and Benefits Division. Utilized Psycapture to scan all Insurance and Benefits documents and ensuring that they are electronically filed correctly through Onbase.
- Participated and assisted with the New Employee Orientation material related to Insurance and Benefits. Preparing and assisting with the distribution of Open Enrollment material, and attending and participating in open enrollment meetings.
Police Records Technician
Albuquerque Police Department
Albuquerque, NM
08.2014 - 01.2017
- Responded to inquiries from outside law enforcement agencies, General Public, and Law Offices, regarding Police records requests.
- Management and maintained all insurance billing accounts; requests related to workman’s compensation and insurance claims. Issued invoices and processed payment for billing accounts.
- Lead trainer; provided training on proper record keeping techniques, background checks, report writing.
- Performed searches of the criminal justice database to obtain records for court proceedings.
- Maintained and updated police records in accordance with departmental policies and procedures.
- Compiled, verified, and entered data into computer system for storage and retrieval of information.
- Collaborated with other departments within the agency to ensure accurate record-keeping practices were followed.
- Retrieved archived records from Microfiche
- Responded promptly to public and law enforcement requests for copies of police reports via in person, email, or phone calls.
- Ensured that confidential information is handled properly according to applicable laws.
- Created new case numbers when necessary and assigned cases to appropriate personnel.
- Translated written and verbal interviews with spanish speaking victims, witnesses, and other law enforcement personnel.
Education
PeopleSoft Base Benefits 9.2
Oracle
01-2023
PeopleSoft Benefits Administration Training
Oracle
01-2023
Pre-Managment Development Program -
Employee Learning Center
City Of Albuquerque12-2019
Associate of Arts - General Studies- Concentration in HR
Southern New Hampshire University
Hooksett, NH11-2018
Skills
- Proficient in Microsoft
- Special Projects Coordination
- Team Leadership
- Adaptable
- Strong Interpersonal and Communication Skills
- Works Well Under Pressure
- Bilingual
Timeline
Insurance and Benefits Specialist II
City of Albuquerque, Human Resources
11.2022 - Current
Human Resources Analyst I
City of Albuquerque, DMD
06.2022 - 11.2022
Insurance and Benefits Speciallist I
City of Albuquerque, Human Resources
02.2020 - 06.2022
Senior Office Assistant
Human Resources, Insurance and Benefits
01.2017 - 02.2020
Police Records Technician
Albuquerque Police Department
08.2014 - 01.2017
PeopleSoft Base Benefits 9.2
Oracle
PeopleSoft Benefits Administration Training
Oracle
Pre-Managment Development Program -
Employee Learning Center
Associate of Arts - General Studies- Concentration in HR
Southern New Hampshire University
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