Kimberly Ranalla
Helena,MT
Summary
Dynamic Office Manager with a proven track record at Denning Dental, excelling in patient management and conflict resolution. Enhanced patient satisfaction through effective issue resolution and streamlined insurance processing. Skilled in employee training and scheduling coordination, ensuring operational excellence and compliance with HIPAA regulations.
Overview
11
11
years of professional experience
Work History
Office Manager
Denning Dental
Helena, MT
08.2020 - Current
- Resolved patient inquiries in a timely manner while maintaining positive relationships.
- Responded to patient inquiries via phone or email in a professional manner
- Elevated patients satisfaction ratings by promptly resolving patient issues.
- Processed insurances for patients
- Managed office inventory and placed new supply orders.
- Monitored payments due from patients and promptly contacted with past due payments.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed front desk operations including greeting patients, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails.
Front End Supervisor/ 5th Key
Albertsons Grocery Store
Helena, Mt.
02.2023 - 04.2025
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Supervision of the staff in the front end. When working in the back and the upper management left, I was the person in charge for the evening.
- Closing out the tills for the evening.
- Electric pallet jack certified, unloading trucks and occasional loading
- Stocking shelves
- Working a bailer
Front Office Manager
Arrowhead Dental / Zephyr Cove Dental
Gardnerville , Nevada
09.2014 - 07.2020
- Assisted in training new employees on office policies and procedures related to dental services.
- Ensured accurate data entry of patient information into the office management system.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Managed all front desk operations, including phone calls and customer service inquiries. Billing and insurance
- Interfaced with customers via email or telephone as required for problem resolution or account maintenance.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Handled contracts between insurance companies and office..
Education
High School Diploma -
George Whittell High School
Zephyr Cove, NV06-1983
Skills
- Patient management
- Insurance processing
- Data entry
- Office inventory
- Scheduling appointments
- Customer service
- Conflict resolution
- HIPAA compliance
- Time management
- Payment tracking
- Employee training
- Financial accounting
- Mail handling
- Contract negotiations
- Scheduling coordination
- Billing
- Employee supervision
Timeline
Front End Supervisor/ 5th Key
Albertsons Grocery Store
02.2023 - 04.2025
Office Manager
Denning Dental
08.2020 - Current
Front Office Manager
Arrowhead Dental / Zephyr Cove Dental
09.2014 - 07.2020
High School Diploma -
George Whittell High School
Similar Profiles
Amelija WilsonAmelija Wilson
Tutor at Caroline DenningTutor at Caroline Denning
Kris KassisKris Kassis
Medical Agent at Denning Health GroupMedical Agent at Denning Health Group
Javier PerezJavier Perez
Roofer at Jesse Denning ConstuctionRoofer at Jesse Denning Constuction