Summary
Overview
Work History
Education
Skills
Qualifications
Work Preference
Work Availability
Timeline
BusinessAnalyst
Kimberly Randall

Kimberly Randall

Martin,GA

Summary

Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

25
25
years of professional experience

Work History

Paraprofessional

Stephens County Middle School
11.2019 - Current
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
  • Served as a liaison between general education teachers and special education professionals.
  • Maintained accurate records of student progress.
  • Developed a class for failing students to recover missing credits.
  • Designed many Google Sheets and Google Forms to collect and organize data. Trained others on how to use, edit, and re-create these tools for future school years.
  • Organized digital information, Chromebooks, and locker assignments during the initial Covid-19 lockdown in order to return students' items left behind.
  • Supported students from home utilizing an abundance of new technologies.

School Bus Driver

Stephens County School District
08.2023 - Current
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Responsible for maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.

Customer Support Specialist

Jaymarz Signs & Graf-X
08.2018 - 11.2019
  • Analyzed order processes and made adjustments for increased efficiency.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.

Locksmith Apprentice

Lockpro Locksmith LLC
06.2017 - 08.2022
  • Operated lock shop including placing orders, organizing supplies, and packaging job hardware together for physical remote deployment.
  • Gained hands-on experience in repairing and maintaining door hardware such as closers, hinges, exit devices, and access control systems.
  • Process automobile chip keys by code cutting, chip harvesting, and programming; using special equipment or on-board procedures.
  • Created a grid system using numbers for MAC organizing key blank inventory for over 1,000 key blanks.
  • Keep the shop organized, tools clean, and put away.

Utility Pipeline Office Manager

Cedar Farms & Construction, Inc.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Provided administrative support to contractors, resulting in timely and accurate project documentation.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees.
  • Contributed to workplace safety by ensuring compliance with OSHA protocols and conducting regular equipment inspections and safety meetings.

Part-Time Bartender

Toccoa Elks Lodge BPOE#1820
  • Served high customer volumes during special events, nights, and weekends.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Programmed additional potential of current POS and trained managers to do the same. Remained "on-call" for technical support via on-phone or in-person based in the need.

Title-Clerk

Martin and Martin Auctioneers, Inc.
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Communicated with customers to resolve common title issues.
  • Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
  • Analyzed title documents to identify potential issues and resolve any discrepancies.

Weekend Hotel Bartender

Westin Poinsett Hotel
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Managed POS editing new items, employees, and privileges
  • Diagnosed and restored local server access on multiple occasions, essentially reconnecting all hotel departments to the network.
  • Researched and corrected "cash-out" procedural issues.

Co-Owner

Ashco Beverage Auditors, Inc.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Established foundational processes for business operations.
  • Provided inventory management system for Restaurants and Bars in order to reduced waste levels and increase profits.
  • Responsible for customizing Ashco's auditing software to match needs of each account and utilizing the software to create loss reports for owners / managers.

Sales Manager's Assistant

Automotive Marketing Group
  • Managed a database of client information, ensuring accuracy and confidentiality at all times.
  • Provided administrative assistance to the Sales Manager, enabling them to focus on strategic initiatives for business growth.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Education

Associate of Applied Science - Networking Specialist

North Georgia Technical College
Clarkesville, GA

Skills

  • Customer service
  • Quick concept acquisition
  • Office management
  • Organizational skills
  • Office administration
  • Clear oral/written communication
  • Technical support
  • Computer skills
  • Administrative support

Qualifications

  • Customer Service experience from multiple perspectives
  • Strong critical thinking, troubleshooting, and problem-solving skills
  • Resourceful
  • Proficient in Microsoft and Google technologies
  • Skilled in configuring and setting up a multitude of devices

Work Preference

Work Type

Full Time

Important To Me

Work-life balanceCompany CultureHealthcare benefits

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

School Bus Driver

Stephens County School District
08.2023 - Current

Paraprofessional

Stephens County Middle School
11.2019 - Current

Customer Support Specialist

Jaymarz Signs & Graf-X
08.2018 - 11.2019

Locksmith Apprentice

Lockpro Locksmith LLC
06.2017 - 08.2022

Utility Pipeline Office Manager

Cedar Farms & Construction, Inc.

Part-Time Bartender

Toccoa Elks Lodge BPOE#1820

Title-Clerk

Martin and Martin Auctioneers, Inc.

Weekend Hotel Bartender

Westin Poinsett Hotel

Co-Owner

Ashco Beverage Auditors, Inc.

Sales Manager's Assistant

Automotive Marketing Group

Associate of Applied Science - Networking Specialist

North Georgia Technical College

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