Kimberly Randall
Conroe,TX
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Family Vision Solutions. Proven ability to enhance patient satisfaction through effective appointment scheduling and attentive communication. Skilled in data entry and cash handling, consistently ensuring accuracy and confidentiality in sensitive information management. Committed to fostering a welcoming environment and optimizing operational efficiency.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Family Vision Solutions
01.2025 - Current
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and maintained calendar for front desk operations.
- Provided administrative support by organizing documents and maintaining filing systems.
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments using electronic health record (EHR) systems.
- Verified patient information and insurance details for accuracy.
- Assisted in maintaining a clean and organized reception area.
- Answered incoming calls, directing inquiries to appropriate staff members.
- Processed patient intake forms and collected necessary documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Home Baker/Owner
Kim's Sassy Sweets
01.2014 - Current
- Developed custom recipes to meet diverse customer preferences and dietary needs.
- Managed inventory of ingredients, ensuring freshness and quality for baked goods.
- Implemented efficient baking processes, reducing waste and optimizing production timelines.
Front Desk Medical Receptionist
Lake Area Cardiology
07.2024 - 01.2025
- Coordinated with medical staff to ensure timely patient flow.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Digital Personal Shopper
Walmart
01.2023 - 07.2024
- Curated personalized shopping experiences based on customer preferences and feedback.
- Streamlined product selections to enhance efficiency and ensure timely delivery for customers.
- Assisted customers in navigating store layouts, improving overall shopping satisfaction.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Worked productively with customers to meet order requirements and service expectations.
Front Desk Medical Receptionist
Eye Specialist of Texas
07.2021 - 12.2022
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Completed clerical duties and tasks for clinic administration.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Fulfillment Center Associate
Amazon
04.2020 - 12.2022
- Operated warehouse machinery to efficiently move products and optimize workflow.
- Maintained inventory accuracy through regular stock checks and system updates.
- Collaborated with team members to meet daily shipping and receiving goals.
- Streamlined packaging processes, resulting in quicker turnaround times for orders.
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
Fabrics Department Head
Hobby Lobby
10.2016 - 04.2020
- Directed departmental operations, ensuring alignment with organizational goals and strategic initiatives.
- Mentored team members, fostering professional development and enhancing overall departmental performance.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Ordered product weekly
- Unloaded shipments
Education
Carlisle High School
Carlisle, ARSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Team collaboration
- Sensitive information handling
- Appointment scheduling
- Verbal and written communication
Timeline
Front Desk Receptionist
Family Vision Solutions
01.2025 - Current
Front Desk Medical Receptionist
Lake Area Cardiology
07.2024 - 01.2025
Digital Personal Shopper
Walmart
01.2023 - 07.2024
Front Desk Medical Receptionist
Eye Specialist of Texas
07.2021 - 12.2022
Fulfillment Center Associate
Amazon
04.2020 - 12.2022
Fabrics Department Head
Hobby Lobby
10.2016 - 04.2020
Home Baker/Owner
Kim's Sassy Sweets
01.2014 - Current
Carlisle High School
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