Kimberly Randles
La Mesa,CA
Summary
Experienced Event Manager/Customer Service Specialist
Energetic Event Manager with 26-year successful career in planning, coordinating and executing small to large events. Demonstrated cost-effective budgeting, exceptional time management and event marketing skills.
Overview
24
24
years of professional experience
Work History
Event Manager
Freelance Event Manager
01.2023 - Current
- Contracted to manage clients Registration experience for various Conferences and Trade Shows
- Built out websites for Attendees and Exhibitors to pay for events and admission to Events
- Traveled to Events to ensure a smooth Registration experience and troubleshot any technical issues
- Conducted pre-con and training meetings to train the staff on event software
- Virtual presentations of various products to get the best plan to tailor to clients needs
- Trouble shooting technical issues with clients registration form
- Selling service to ensure clients remain year over year
- Conducted post show meetings to identify issues to eliminate in the future and provide best service possible
- Work on accounts independent as a project manager setting deadlines and achieving goals.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Sr. Event Manager
Edlen Electrical Exhibition Services
07.2021 - 06.2022
- Managed Electrical Services for small to large Trade Shows
- Trained new Event Managers on company software and policies and procedures
- Attended pre-planning meetings and site visits
- Handled Exhibitor Billing and Show Management billing simultaneously
- Promoted from Event Manager to Sr
- Event Manager after four months
- Based on job performance and quick learning
- Acted as General Manager while Manager was out of office
- Given largest Trade Shows to manage from contracting to execution
- Streamlined processes to make them quicker and easier
- Managed both Show Management as well as Service Contractor to ensure a smooth trade show production
- Quoted project cost and created contracts for new clients.
Event Manager/Coordinator
Maxum Exposition Services LLC
01.2018 - 01.2020
- Managed medium scale events from inception to show execution
- Negotiated rates for furnishings for assigned shows
- Managed Coordinator Schedule
- Acted as liaison with show managers to ensure their needs are met and expectations are exceeded
- Managed budgets for assigned events to meet profitability guidelines
- Handled billing for both Associations and Exhibitors to ensure 100% accuracy
- Worked with hotels to obtain hotel guidelines and create production schedule
- Set up delivery of furnishings, freight and floral delivery
- Provided excellent customer service to exhibitors at show site desk while handling show management needs simultaneously
- Managed operations of events from beginning to end of event
- Including supervision of show staff
- Sales experience prospecting new contract opportunities and extending existing ones
- Created ordering site for exhibitors including show information, vendor forms and price lists
- Social Media and Email Marketing including Cross-selling on website.
CME Conference Coordinator
MCE Conferences
01.2016 - 01.2018
- Hotel booking and negotiations for conference attendees
- Maintain conference attendee lists including streamlining of data entry process
- Attendee invoicing and billing inquiries
- Customer Satisfaction
- Audio visual set-up
- Site Inspections
- Food and beverage management
- Managed conference registration desk at assigned conferences
- Attended Medical Conferences and prepared information for Attendees.
Exhibitor Services Coordinator/Exhibitor Services Executive/Sr. Exhibitor Services Coordinator
GES Exposition Services
01.2000 - 01.2017
- Participated in Pilot testing of new computer system, handpicked to represent Coordinator position from Nationwide Offices
- GES Excellence Training for Customer Service and streamlining current procedures
- Requested for High profile events, such as IMTS and Consumer Electronics
- Innovated new Quality Assurance program, implemented Nationwide
- Traveled in support of new program, which yielded dramatic increase of Service Scores
- Hotel room block negotiations for traveling staff
- Sales of furnishings to increase revenue of assigned Trade Shows
- Pulling information regarding financials into spreadsheets
- Supervision of staff in office and at shows
- Coordinated Trade Shows in New Orleans, LA
- Acted as floor manager to trouble shoot problems on trade show floor
- Point of contact for exhibitors to call at show site with questions/concerns
- Pre-show and post-show marketing to promote sales and increase service scores
- Acted as Department Manager to cover management vacations
- Managed New Orleans shows and rebuild of Exhibitor Services Dept
- In New Orleans, LA after Katrina
- Provided highest quality Customer Service
- Updated and maintained Department schedule
- Streamlined data entry processes to allow for uploading of information from excel spreadsheet to an oracle-based system
- Principal Trainer for new coordinators on computer program and procedures
- Requested to work high profile events including CES, IMTS and Comicon.
Education
Some College - Liberal Arts
Grossmont College
La Mesa, CA09.1994
High school diploma - Education
Grossmont High School
San Diego, CA06.1992
Skills
- Events management
- Continuous improvement
- Supervising experience
- Sales
- Marketing
- Social media management
- Customer Relationship Expert
Willing To Relocate
- Orange County, CA
- San Diego, CA
- San Clemente, CA
Assessments
- Work style: Reliability, Proficient, 03/01/23
- Teamwork: Interpersonal skills, Proficient, 05/01/21
- Attention to detail, Proficient, 01/01/23
Timeline
Event Manager
Freelance Event Manager
01.2023 - Current
Sr. Event Manager
Edlen Electrical Exhibition Services
07.2021 - 06.2022
Event Manager/Coordinator
Maxum Exposition Services LLC
01.2018 - 01.2020
CME Conference Coordinator
MCE Conferences
01.2016 - 01.2018
Exhibitor Services Coordinator/Exhibitor Services Executive/Sr. Exhibitor Services Coordinator
GES Exposition Services
01.2000 - 01.2017
Some College - Liberal Arts
Grossmont College
High school diploma - Education
Grossmont High School
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