Kimberly Ransom
Director
Washington,DC
Summary
Director of Operations| Compliance | IT Director | Technology Transformation Technology leader with 20+ years of technical industry experience. Proven success in developing, improving, and enhancing business strategy through IP innovation. Business transformation technology guru. Emotionally intelligent leader and change agent that creates high-achieving teams. Good critical thinking, verbal, written, and presentational skills during negotiations.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
24
24
Certifications
Work History
Senior Technology Solution Architect
AT&T
Chicago, IL
10.2018 - 05.2023
- The Global Operations and Service Transformation team in driving improvements for product and sales tools across the division
- Drives strategy and process to optimize sales opportunities for Enterprise business customers
- Selected Contributions:
- Customized development of new software across multiple sales teams for greater employee adoption
- Designed project plans with regulatory activities and data privacy (CCPA/GDPR) strategies
- Conducted resource assessments and deployment planning for project delivery in scope & on schedule
- Facilitated an annual “Your Digital Life” workshop with the Junior League of Chicago on the importance of data security
- Increased annual productivity by 7% by introducing product updates via micro-videos for an organization of200 Business Sales Managers
- Significantly improved cybersecurity product expertise through the development of 7 months of technical training
- Simplified cybersecurity portfolio for EMEA companies creating predictive models for product valuation
- Continued.
Agile Project Manager
AT&T
Chicago, IL
08.2014 - 02.2018
- Developed software requirements, definitions, analysis standards, and product testing for SaaS
- Monitored and managed project development and performance to meet service-level agreement (SLA) standards
- Selected Contributions:
- Developed methods, techniques, and procedures for costing and pricing complex products by designing and implementing a new user interface with Adobe Experience Design
- Program manager using Agile and Waterfall processes to work across stakeholder organizations
- Interpreted Sarbanes-Oxley regulatory updates for internal audits and fraud detection to avoid compliance irregularities and fees
- Redesigned requirements for system triggers in compliance with identity access management for security
- Successfully led a cross-functional project team in designing and delivering the new pricing UI for the back- office support team of 250 employees with a $30M, state-of-the-art center
- Improved annual budget costs by 12% by launching a semi-automated cross-platform costing system in
- Salesforce
- Strengthened analytical and financial models for communication across leadership organizations
- Created KPIs to define a successful execution and lifecycle transition plan with stretch goals for industry standards.
Senior Business Manager, IT
AT&T
Atlanta, GA
11.2008 - 07.2014
- Coordinated the recruiting, interviewing, and hiring machine with the VP of HR, Chief of Staff, and Operations
- Managers
- Designed a business use case for transforming a paper (non-automated) call center into an automated model
- Selected Contributions:
- Built and led a cross-functional team of 12 to identify and resolve process issues, optimize tasks, and develop new workflows
- Programmed a platform to manage multiple releases, testing plans, and program budgets
- Crafted detailed regulation plans, enterprise policies, and regulatory processes
- Devised reporting and tracking requirements to evaluate process enhancements with the Power BI platform, enabling visual data analysis
- Created new departmental standards for compiling, analyzing, and reporting data to the small business sales channel team
- Legal Experience | Northwestern Pritzker, of Law
- Conducted legal research for case law and patent searches
- Researched drafted memorandums for the Food and Drugs Administration and Federal Trade Commission
- Interviewed Medical Experts
- Designed a medical device (510K)
- Entrepreneurship Law – participated in a pitch contest
- Drafted contracts
- GDPR and CCPA legal research
- Kimberly Ransom
Program Manager
National Association Of Counties
Washington, DC
05.2022 - Current
- Interacted CIO's CISO's and GIS Directors to enhance County IT service.
- Increased Tech Xchange program membership by 36% in the first year of employment through webinars, marketing plans and increase in conference participation
- Addressed funding grants desired by county government officials to help and resolved technical, financial, and operational concerns .
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
Education
Master of Science - IP And Privacy Law
Northwestern Pritzker School of Law
Chicago, IL 08.2021 - 06.2022
Master of Science - Information Technology
North Carolina Agricultural And Technical State University
Greensboro, NC 08.2020 - 08.2021
Bachelor of Arts - English
University of Georgia
Athens, GA 08.2010 - 12.2013
MBA - Supply Chain
Howard University
Washington, DC 08.2022 - Current
Skills
LANGUAGES: PYTHONundefined
Certification
Core Competencies
Affiliations
Member, NCAT Honor Society, 2019 – 2020
Co-Chair of Education and Training, Junior League of Chicago, 2014 – 2019
Member, Urban League, 2009 – Aug 2016
Member, League of Women Voters, 2015 – 2019
Member, American Association for the Advancement of Science – Jan 2020 – Present
Member, Black Law Student Association
Member, American Bar Association
Member, American Constitution Society
Timeline
MBA - Supply Chain
Howard University
08.2022 - Current
Program Manager
National Association Of Counties
05.2022 - Current
Master of Science - IP And Privacy Law
Northwestern Pritzker School of Law
08.2021 - 06.2022
Master of Science - Information Technology
North Carolina Agricultural And Technical State University
08.2020 - 08.2021
Senior Technology Solution Architect
AT&T
10.2018 - 05.2023
Agile Project Manager
AT&T
08.2014 - 02.2018
Bachelor of Arts - English
University of Georgia
08.2010 - 12.2013
Senior Business Manager, IT
AT&T
11.2008 - 07.2014
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